Title: Sr. IT Operations Analyst (Secret Eligible)
Location: Remote
Who We Are:
Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to- end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. Our customers hail from a diverse, ever-growing list of industries. We work with small startups, hyper-growth companies, and some of the largest enterprises.
Program Overview:
Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels. In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.
Position Overview/Responsibilities:
The Sr. IT Operations Analyst will provide support to end users for PC, server, mainframe applications, and hardware. Handles escalated issues that the first tier of help desk support is unable to resolve.The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems. Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems. The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise. Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.
Requirements:
Additional Info/Benefits
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!
