What you get to do in this role:
- Own the product vision. Define and execute product strategy and roadmap for the GRC product. Evangelize the vision and strategy constantly so all stakeholders are aligned, have broad context in understanding where we are going.
- Represent the customer. Be the champion and voice of customers and provide a business perspective on value during day-to-day development by defining, designing, accepting, and adapting features and offerings.
- Drive for the best customer experience possible. Working with the development and user experience teams to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Driving the end-to-end feature delivery cycle.
- Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. Understanding and managing all stakeholders (internal and external) needs and expectations. A collaborative attitude is essential to the job.
- Define and prioritize a backlog of work including the creation of epics and user stories, and be data-driven in prioritizing new features, enhancements and quality improvements.
- Ensure your product is effectively used within the organization and not just by external customers.
- Maintain a firm grasp of the competitive landscape and identify areas of differentiation.
- Measure success. Measure everything. Releasing a feature does not show success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.
- Collaborate with Product Marketing to produce go-to-market materials.
- Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake of new releases.
To be successful in this role, we need someone who has:
- 2 to 3 years of experience in enterprise software product management.
- Experience building products for GRC (Non-financial risk management such as IT-Risk, Op-Risk or Enterprise Risk, Compliance management etc. )
- The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.
- Experience working in an agile development environment with multiple stakeholders.
- Experience working with geographically distributed teams.
- Experience working with partners to develop product integrations.
- Comfortable delivering presentations to large audiences.
- The ability to thrive in a highly collaborative and fast-paced working environment.
- Excellent written communication skills with a focus on translating complex issues into simple, easy to digest documents.
- A degree in Computer Science is highly desirable
- Experience with the broader GRC/IRM market is highly desirable.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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