Sr. Helpdesk Technician

Please Note: This is an in-office position that will require working at our Draper, UT headquarters.

Essential Job Duties

BambooHR’s Sr. Help Desk Technician are responsible for overseeing the day-to-day operations of the Helpdesk. You will help our employees do their best work by troubleshooting technical issues and ensuring the smooth operation of our office IT needs. 

You will:

• Oversee Daily Helpdesk Operations
  
  • Manage and support the daily activities of the Helpdesk team. 
  • Train and mentor junior team members. 
  • Ensure timely resolution of technical issues for end users. 

• Technical Support:
  • Help end users resolve technical workstation issues (both Windows and MacOS).
  • Troubleshoot software and access issues using tools such as Okta, Google Workspaces, Slack, Zoom, Salesforce, Jira, etc.
  • Troubleshoot basic network issues.

• Equipment and Inventory Management
  • Provision of new IT equipment (laptops, monitors, TVs, Zoom Rooms, etc.).
  • Maintain inventory of office equipment like keyboards, mice, monitors, and laptops.

• Efficiency and Documentation 
  • Assist in identifying ways to automate job responsibilities wherever possible for continued efficiency.
  • Contribute to the ongoing documentation and improvement of our systems and processes.

• Collaboration and Improvement 
  • Work closely with a team that is always helping each other improve.
  • Come to work, do great things, then go home! 

What You Need to Get the Job Done

• 3+ years of experience in a Helpdesk or Tech Support role.
• Outstanding problem-solving skills and meticulous attention to detail.
• Ability to learn and communicate technical information.
• Experience with Windows 10/11 and Mac OS.
• A service-minded attitude and a passion for helping others.
• Ability to lift up to 40 libs. 

What Will Make Us REALLY Love You 

• You have an Associate's Degree in a related field
• You have previous experience in automation tools
• You have basic network experience (VLANs, Routing, Switching)
• You have experience with Okta, Jamf Pro, Microsoft InTune, Google Workspace, Zoom, Slack, Jira (or similar tools)
• You are self-motivated and an ambitious learner

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture
• Make an Impact. We care about your individuality by giving you the freedom to grow and create within the company, regardless of your position
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Financial Peace University. We pay for a one-year subscription and you walk away with financial savvy and a bonus
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full-size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.