We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.
DUTIES AND RESPONSIBILITIES
- Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)
- Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
- Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team
- Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
- Build & maintain good relationships and trust within the internal team as well as external customers
- Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages
- Become eyes & ears for the company, feedback insights for any threats and opportunities to related team
- Regular reporting and analysis for support and product improvement
- Provide support for internal print testing & machine checking.
- Support ad-hoc projects
- Adhere to/Support & follow the Environmental Management system
- Support and maintain the health and Safety standards in the company
- Bachelor degree in Industrial Technology/Mechanical/Electronics/IT or related
- At least 3-5 years experience in the Field Service area
- Service analysis capability for continuous improvements and implementations
- Have good knowledge on Automation PLC, Radio Frequency, IoT devices and digitization processes
- Fluent in English both verbal and written, especially for presentations to other teams and leaders
- Experienced in working with Apparel Industry
- Experience with ticketing system & diagnostic tools/software
- Strong interpersonal & analytical skills
- Self-Discipline
- Flexible Works culture and adapt to changing work environment
Provide supervision and implement all production activities following Avery Dennison’s Corporate Standard towards safety in order to produce high quality products to satisfy customer’s demand on products quality with lowest price and shortest delivery time.
