Roles & Responsibilities -:
- Monitor social media platforms, including but not limited to Facebook, Twitter, for customer inquiries, comments, and feedback.
- Managing CXO level escalations with utmost priority in an empathetic manner, while demonstrating excellent communication skills and representing our brand in a positive light.
- Escalate complex or unresolved issues to the appropriate departments or higher management, while ensuring timely resolution.
- Collaborate with cross-functional teams such as Product, Tech, Growth etc, to garner information for conducting RCAs and provide feedback based on customer interactions.
- Monitor customer sentiment and identify trends or patterns in feedback to help improve ixigo products, services and customer experience.
- You will also be responsible for using resources and preserving availability, integrity, and confidentiality of information assets and responsible for adhering to security policy.
- Working knowledge of Partner Portals & CRMs
- Excellent command over the English language.
- Must be flexible to work over weekends & in rotational shifts,
- Good experience in resolving issues quickly.
- High energy and drive to work in a start-up environment.
- Excellent Team Player.
- Min 2-4 years of relevant experience.
- Candidate should be ready to work in rotational shifts
- 5.5 days working
