ixigo is hiring a

Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)

Gurugram, India
Full-Time

Roles & Responsibilities -:

  • Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
  • Calling customers as per the SOP to share any important information or to collect payment for fare differences.
  • Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
  • Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets. 
  • Verifying passenger details, flight itineraries and payment information to ensure accuracy.
  • Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

Skills & Qualifications -:

  • Excellent knowledge of airline portals, GDS & CRMs
  • Demonstrate expert-level proficiency in operating the Galileo GDS platform.
  • Exceptional customer service and communication skills.
  • Must be flexible to work over weekends & in rotational shifts.
  • Strong understanding of fare rules, ticketing processes and travel regulations..
  • High energy and drive to work in a start-up environment.
  • Ability to multitask and handle multiple client inquiries simultaneously.
  • Excellent Team Player
  • 2+ years of relevant experience
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