Sr ERP Operations Manager (Hybrid Work Schedule)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Senior ERP Operations Manager is a key leader of our IT Run Team responsible for maintaining the highest level of support for SAP S/4Hana and multiple third party integrations. The ERP Operations Manager participates in the daily management of our operations team but focuses on increasing quality and improving processes to guarantee we “keep the lights on” of our software platforms 24/7.

A Typical Day

• Responsible for external AMS teams and ensure smooth day-to-day ERP system operations
• Manage the deployment and monitoring of any new enhancements of code fixes to our SAP ERP platform
• Lead Tiger Teams to Triage, diagnose, and resolve Sev-1 and Sev-2 failures in a high paced production environment
• Recruit, train and supervise new staff using existing or newly creating SOPs to leverage best practices and ensure continuity between departments
• Provide expertise in business processes across a broad range of technologies and integration patterns, including S/4Hana, SAC, DWC, BTP, GRC, Boomi, Esker

To Land This Opportunity

• You have 5+ years in an IT Management role; leading, mentoring and developing talent to align with organizations mission and core values
• Minimum 7-10 years of IT operations or development experience with SAP S/4Hana, Boomi, SAP Integration Suite, or similar Tier 1 ERP platforms in an enterprise environment
• You have hands-on experience with JIRA Software and Service Projects leveraging them to support daily operations
• You demonstrate leadership skills with a proven track record of leading complex, multidisciplinary team and show an ability to balance team and individual responsibilities with an overall drive to get things done
• You have excellent written and communication skills with proven experience working with both internal and external teams
• You excel at outstanding analytical and problem-solving skills and display an understanding of how businesses run with the support of IT
• You want to create relationships and build trust with internal and external stakeholders to promote collaboration between business workstreams and technical teams
• Bachelor’s Degree in any field with bonus points if it is in Computer Science or related field (or equivalent experience)

About Your Future Team

Our team’s favorite pastimes include corny jokes, paintball and Guardians of the Galaxy. We like both dogs and cats, and we like coffee…a lot (we’ll hear you out on whether Dunkin, Starbucks or Tim Horton’s gets your vote).

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.