Sr. Director, Professional Services

CSQ225R93

The EMEA Professional Services Team’s mission is to accelerate our customers outcomes and Databricks Lakehouse adoption through delivery excellence and enablement’.  We do so by accelerating and de-risking production projects by bringing our best practices and leading service offerings. We take a Partner first approach to scaling our customer impact. The team is made up of experts in Engagement Management for high value proposals to Project Managers who ensure successful delivery, to technical experts in our Resident Solution Architect’s, Solution Consultants and Data Scientists teams. We wish to build the best Data and ML team in the Industry to solve the world's toughest problems in EMEA.

The Senior Director Professional Services role assures customer success by driving customer outcomes through delivery and execution of paid and invested professional services engagements and training. This leadership role owns one of the most important business units for PS in the EMEA South region (France, Spain, Italy and IMEA) covering our Strategic and Enterprise customers, reporting to the AVP Professional Services who leads all Professional Services and Training for customers across the EMEA region.

The Senior Director Professional Services role leads a regional team comprising Engagement Managers, Project Managers, Resource Managers, Architects, Consultants. You will manage both the Sales and Delivery side of the business to ensure that our customers are making the most value of the Databricks' platform and our services by positioning and preparing the delivery and follow-up of our professional services and training engagements.

The impact you will have: 

• Business owner of Professional Services, Architecture and Training in the EMEA South region.
• Lead the PS strategy, execution and team development in the region as we scale with rapid growth, according to our EMEA GTM and Global PS strategy and goals.
• Provide accurate booking and revenue forecasting, team utilisation and managing the P&L so we can invest any margin for growth.
• Support development of our Delivery Partner & Accredited Training Partner programs and executive relationships with Partners and SI’s for scale.
• Raise the bar through hiring and operationalisation of the bar raiser program (employee engagement, workforce planning).
• Accountability for driving consumption growth which may include balancing trade-offs in booking/revenue attainment to drive the best customer outcome.
• Make strategic investment decisions and manage investment budget in collaboration with Sales and Partner teams to accelerate opportunities.
• Establish executive relationships within A+ and Enterprise accounts (EBCs, exec sponsorships and executive steering groups).
• Drive operational excellence for scale (leverage wider resources such as Global Delivery Centre and Partners)
• Thought leadership by improving our GTM incl. playbooks, all Professional Services, Architecture and Training offerings and pricing (bookings, revenue, attach, utilisation and ROI)

What we look for:

• Consistent track record of success in a Customer Success, Customer Engineering and/or Services leadership role. Ideally experience during a significant build phase at a leading technology or consulting company.
• Experience rapidly scaling a business, develop a clear strategy for growth across business and people development (individuals and leaders).
• Data and AI domain experience working with large customers to realise business value through to production implementations
• 10+ years of experience with senior customer-facing roles that require a mix of influencing, validating, understanding, execution and building trust.
• Leadership experience, with the ability to enforce good budget, project and team governance and drive delivery excellence.
• Works collaboratively with the wider GTM teams including Sales, Partners, Technical Field with a view to consumption, revenue and customer satisfaction as one team.