We are looking for a creative and entrepreneurial product leader to transform how we build, position, sell and support our global processor product suite. As the head of Global Processors you will provide strategic guidance and leadership for the product management team within Acceptance Solutions Payment Processing, to ensure a consistent product experience across product priorities, market and customer requirements for the entire Global Processor product suite. You will collaborate with cross functional stakeholders including Visa technology teams, regional solutions teams, customer service and sales teams to jointly leverage our respective strengths and introduce innovative product solutions in a timely fashion. You should possess knowledge of both established and emerging payment flows and the solutions utilized by merchants, resellers, enablement partners and issuers. You will have a vision for conceptualizing and developing innovative solutions that simultaneously address deep customer challenges, surpass current market offerings, and advance Visa’s business strategy. Dedication to championing the voice of the customer and delivering pioneering solutions utilizing cutting-edge payment technology is a must. You should have a track record of successfully launching new products within a sizable organization, from ideation to implementation, with a focus on automation.
As part of your role, you will operate in a matrixed environment, requiring the ability to communicate persuasively through both written and verbal means, to align stakeholders and executives on business cases and objectives. This role is based in Bellevue or Foster City and reports to the VP, Core Processing Product Management, at Visa Acceptance Solutions.
Responsibilities:
Lead and coach a team of product managers to solve challenging customer and market problems with innovative and groundbreaking solutions that will propel VISA’s growth and leadership in payments. Realize these solutions by leading their development and commercialization and working closely with Product, Technology, Regional Solutions, and Sales to optimize for the market.
- Own the overall strategy and roadmap for Visa’s global processor product suite including stakeholder collaboration, product requirements, and new product introduction.
- Build buy-in from senior executives and key stakeholders with persuasive storytelling that brings to life the customer need, business value proposition, and revenue opportunity.
- Create an environment that fosters a continuous focus on customer and market needs, creative thinking, experimentation, and learning.
- Use metrics-driven approach to test new hypothesis and product initiatives. Encourage teams to pursue bold ideas and be fearless to fail fast and develop alternate solutions when necessary.
- Enable and empower a team to drive product decisions based on data, user tests, and experience. Make time/functionality tradeoffs quickly and ensure consistent execution of product plans that result in on-time and on-budget product delivery, partner with Technology to execute on a global roadmap and ensure prompt responses to urgent issues that are client and revenue impacting.
- Gain a comprehensive understanding of the diverse range of products and solutions that Visa provides to its clients and partners such as merchants, banks, fintechs, and big-techs.
- Collaborate with solutions and sales leaders to learn about their market needs and leverage insights, trends, and payment experiences from different regions in developing new solutions.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
- 12 years of work experience with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD
Preferred Qualifications:
- 10+ relevant experience in product leadership in high growth companies, including leading products within the financial technology industry or related industries.
- 5+ years of people management. Demonstrated experience in attracting, retaining, and developing high-performing product managers within a diverse and inclusive environment. Proven record of solving complex product problems from building, shipping, and scaling to later stage production successfully across functional teams.
- Results oriented with the ability to prioritize multiple objectives.
- Deep knowledge of payments ecosystem in particular acquirer processing systems is a plus.
- Creative, curious, and unconventional product mind with a demonstrated ability to apply inspiration from changes in customer behavior, technology, and business models from other industries and sectors to payments.
- Executive presence with an ability to operate independently, influence and work hands-on with product, technology, and other cross-functional team leaders.
- Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
- Ability to inspire and influence others without direct management responsibility.
- A high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
