The Senior Director, Global Digital Partnerships is responsible for owning and strategically growing Visa’s business in strategic and world-class global partnerships as part of our Innovation and Digital Partnerships team in Visa's Global Product organization.
The successful candidate for the Senior Director role will draw on his or her experience as a consultative, collaborative, bold business and sales professional and mostly likely will have demonstrated expertise in several key areas:
- Leading partnerships teams to grow and dynamically manage a large global relationship
- Identifying and executing new revenue-generating opportunities by collaborating with clients and internal partners to develop and execute creative solutions.
- Thinking strategically
- Motivating team performance through outstanding professional, collaboration, learning and leadership skills
- Communicating effectively
This role reports to the Vice President, Global Digital Partnerships.
Essential Functions:
Business Leadership
- Be accountable as the leader of a global digital partnership
- Develop and execute a partnership strategy, objectives and plans to increase revenue and overall performance for the partnership
- Meet annual and quarterly performance targets for the team
- Lead the account, relationship management and sales planning, ensuring that Visa’s and client's shared business objectives are met
- Align cross-functional teams on key proposals including representation from Legal, Marketing, Product, Operations, Market Research and Technology
- Lead the development, negotiation and signing of agreements
- Maintain high level of client satisfaction, as measured by Visa annual survey
Stakeholder Management
- Develop clear understanding of motivations and objectives of internal client stakeholders
- Align interests to assure continued and improved attainment of partnership objectives
- Negotiate and find common ground among stakeholders that lead to positive and even superior outcomes for the partnership
- Escalate concerns appropriately, represent client interests effectively
Product Solutioning and Opportunity Development
- Lead discovery, ideation, and product solutioning with partners in a thoughtful and creative manner
- Work closely with product, innovation, and technology teams to prepare agendas, presentation materials, and project plans for client engagement and opportunity development
- Drive opportunity to closure with legal, finance, and product counterparts, oversee product implementation, and maintain product enhancement feedback loop
Partnership Execution
- Sharpen overall execution of the partnership and drive high client satisfaction scoreWork with cross functional teams to ensure partner implementations are on track and delivering against plan
- Take the lead in solving problems that arise during the execution of programs with partners- Proactively identify and solve complex problems that impact the management, relationship and direction of the business
Communication
- Handle well all client communications, including among members of the team and others throughout Visa
- Reach all levels of team and leadership at Visa about the partnership through effective communications and information management techniques
- Proactively educate the Visa organization on market developments and partner opportunities
Segment Expertise & Thought Leadership
- Identify strategic opportunities for Visa capabilities through a strong understanding of the segment and customer's business needs, leveraging Visa solutions across all product platforms
- Continuously review market landscape, identifying developing partnership or acquisition opportunities that will position Visa as the market leader.
- Support the Strategic Partnerships and Innovation executive team in developing the overall group strategy, specifically for Digital Commerce and related services
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications
- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- Experience working with large enterprises in a consulting, solutions, relationship or account management
- Demonstrated track record of planning, managing, and closing complex, competitive partnership efforts and managing deals from negotiation, to closing and through delivery
- Partnership, business development or sales experience in fintech / payments industry
- Accountable, results-oriented, flexible, works with purpose and a sense of urgency, and passionate about clients and Visa
- Excellent client relationship management skills with demonstrated track record of managing various partnerships through all stages of strategic selling
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,700.00 to 301,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
