Sr. Director, Client Services

As our Sr. Director, Client Services, you will... 

Sit at the intersection of omni-channel marketing, data, and project management for one of our marquee Life Sciences accounts. Your role will be to understand your client's business objectives and formulate strategies and tactics to bring those goals to life. Your role will also include identifying, leading, and inspiring the right cross-functional talent in order to produce the desired outcomes. Life Sciences experience and insights will be critical in formulating digital solutions. You will also own creating client roadmaps for long-term growth and relationship continuity.

Be Accountable and Responsible 

• Establish credibility with a variety of client stakeholder groups from Marketing, Analytics, IT, and Commercial/Sales orgs within a key client
• Formulate omni-channel strategies based on client goals, across strategy, digital transformation, experience, creative, and front-end/back-end development
• Understand how technical platforms and solutions (i.e. Google and Adobe Analytics, SFMC/Marketo, Google Marketing Platforms) can enable client business goals, and be prepared to conduct due diligence on third-party technologies in partnership with Technology and Experience leadership
• Demonstrate ability to manage multiple pieces of business and projects simultaneously in a fast-paced environment 
• Ability to evaluate contemporary marketing and customer experience programs across brands and channels
• Grow and diversify client relationships by identifying additional business needs, from brand to communication with a focus on data-driven marketing, experience design, and innovation
• Understand digital marketing trends, and bring innovative ideas and solutions to both MERGE teams and clients
• Understand Life Sciences headwinds, tailwinds, and market forces, and help clients anticipate changes in their category and the market at large 
• Recalibrate marketing strategy based on data-driven and industry insights

Key Responsibilities:

Client Services/Business Development/Thought Leadership/Project Management:

• Collaborate and lead internal and external cross-functional teams to drive client projects forward
• Proactive communication hub, alerting key stakeholders about interdependencies and implications in omnichannel campaign execution
• Become a go-to hub where our client and client partners seek our thought leadership and through that rapport guarantee a  greater involvement across all marketing and branding endeavors
• Effectively communicate complex data insights to both technical and non-technical stakeholders

Qualifications:

• 10+ years of experience in an advertising agency, marketing services, or consulting experience.
• Bachelor’s Degree or equivalent work experience
• Life Science Industry experience a plus
• Deep understanding of digital strategy and execution across channels
• Advanced client management and relationship skills, especially as it relates to expanding business within existing clients
• Strong proficiency in data analytics/business intelligence/data vis. SQL experience a plus
• Familiarity with data visualization tools (e.g., Domo, Qlik, Looker)
• Excellent communication and collaboration skills
• Strong working knowledge of contemporary marketing and customer experience initiatives
• Emphasis on building relationships across client departments, from marketing to commercial, to IS, and procurement 
• Commitment to the client, attention to detail, and strong problem-solving ability–energized by growing a client business

If you are passionate about data-driven marketing, possess a blend of technical expertise and strategic thinking, and thrive in a dynamic environment, we invite you to join our team and contribute to shaping the future of digital marketing.

Compensation: $110,000 - $135,000

Salary differential is based on seniority, merit, education, training, and experience. MERGE’s career ladders reflect department growth from Associate through Partner levels, with details of roles and responsibilities associated with each level. New hires are assigned a job level within a particular position based on these criteria and salary is set within the job level based on these criteria. Growth from one level to the next occurs when employees master their role, and are promoted into the next level, generally during salary review cycles which are posted in the employee handbook.

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