Sr Director, Account Management

The Senior Director of Account Management will play a critical leadership role within the Customer Success organization, driving revenue growth by expanding relationships with existing enterprise customers. Reporting directly to the VP of Customer Success, this role will lead a team focused on identifying upsell opportunities, enhancing customer satisfaction, and ensuring the company maximizes the value from its existing book of business. The ideal candidate will possess deep experience in sales and customer success, with a proven track record of leading teams to achieve ambitious revenue goals.

Key Responsibilities:

• Lead and manage the Account Management team, ensuring the team is equipped to meet and exceed revenue targets through upselling and cross-selling initiatives.
• Develop and execute strategic plans to expand revenue within the existing customer base, working closely with Customer Success, Sales, Marketing, Operations and Product teams.
• Establish and maintain strong relationships with key customer stakeholders, fostering trust and collaboration.
• Drive continuous improvement initiatives within the account management function to enhance team performance, customer satisfaction, and retention.
• Collaborate with the VP of Customer Success to align account management strategies with overall organizational goals.
• Analyze and report on key metrics and performance indicators, providing actionable insights to drive decision-making.
• Ensure the team has a deep understanding of customer needs and that solutions are tailored to add maximum value.
• Mentor and develop account management talent, building a high-performing and motivated team.
• Maintain a customer-first mentality while driving growth across the book of business.

What success looks like in this role:

• Hitting upsell quota for the Account Management team and supporting customer retention

Qualifications:

• 15+ years of experience in sales, account management, or customer success, with at least 10 years in a leadership role.
• Proven track record of driving revenue growth through upselling and cross-selling within a B2B environment.
• Strong leadership skills, with the ability to inspire and motivate a team to achieve aggressive revenue goals.
• Experience working with cross-functional teams (Sales, Product, Marketing) to drive results.
• Exceptional communication and relationship-building skills, with a customer-first mentality.
• Ability to engage senior leaders at Fortune 100 companies.
• Strong analytical skills and the ability to leverage data to inform strategic decisions.
• Healthcare industry experience is preferred but not required.

Preferred Qualifications:

• Experience managing large, complex accounts and multiple revenue streams.
• Familiarity with enterprise software solutions and/or technology platforms.
• Strong negotiation and influencing skills.

The target base salary range for this position is $184,000 - $230,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.