As a Sr IT Customer Relationship Management Cloud Developer, you will be part of the growing Salesforce and CRM/CPQ practice within Penumbra, serving as a Subject Matter Expert to Penumbra’s Marketing, Sales, Pricing and Sales Operations organizations. You will be supporting their various initiatives around Sales, Services, Marketing, CPQ and CRM initiatives. These are primary areas but not limited to these only as there are peripheral applications within Enterprise such as SAP S/4, Merlin, ShowPad, DropBox, Quickbase, cVent, and Veeva as platforms to support and work with.
What You'll Work On
- Responsible for managing and supporting the relationship with Global Sales, Services and Marketing, utilizing proactive account management strategies, and developing strong business relationships. Supporting and implementing various systems that strengthen the relationship between Penumbra and its customers. Understand customers’ needs thereby the company can update its plans to fulfill them.
- Act as a Lead CRM Cloud Developer for all CRM, CPQ requirements and functionality.
- Responsible for business and functional analysis, project delivery, success criteria and risk analysis.
- Hands on ability to design, develop and maintain custom data input screens, reports, dashboards, validation rules, and workflows.
- Lead technical design and architectural sessions within the functional areas of Customer Data Management, Accounts, Contacts, Leads, Opportunities, Quotes, Pricing, Orders, Cases, Contracts, Billing etc.
- Manage data migration and data cleansing from existing applications and spreadsheets into new CRM applications.
- Experience in design thinking, CRM design and implementation, Agile methodology and tools.
- Provide technical support for analysis of business requirements and applicability to the current or planned Salesforce Platform capabilities
- Architect, design, implement world-class products and solutions. Develop functional architecture design and contribute to supporting the overall goals of the organization
- Designs long-term, reliable, and end-to-end technical architectures, which includes building solutions and POC s based on internal customer and project needs
- Transforms detailed requirements into a complete, detailed systems design document and design consistent, extensible, and integrated data access enterprise components across distinct data sources and platforms
- Maintain system metrics to track trends in usage and data integrity.
- Identify problems and craft technical / communication plans to remedy
- Participate in cross-functional teams that address strategic business issues involving CRM, Marketing, and Sales / Service operations
- Responsible for building out roadmap for CPQ/CRM and driving efficiencies in the Go to Market functions
- Develop training materials and train users on CRM tool functionality
- Work with Data Management Team to support Customer Master Data and touchpoints to our Master Data Platform
- Working with PM and Scrum Master to delegate tasks and tickets to appropriate team members.
- Provide high quality solutions to business problems for CRM for Sales and Marketing
- This is a Hands-on role for a person that can roll up their sleeves for Salesforce Administration, Configuration, POC’s, design, and development discussions and triaging with business personnel
- Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
- Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
- Ensure other members of the department follow the QMS, regulations, standards, and procedures.
- Perform other work-related duties as assigned.
What You'll Bring
- Bachelor's degree in Engineering/CS/MIS or related field with 15 + years of experience, or equivalent combination of education and experience.
- MS degree or certification preferred
- 7+ years of SaaS business applications experience including robust hands-on experience in Marketing, CRM (Microsoft & or Salesforce), Master Data Management, CPQ and Enterprise Architecture
- 2 CRM implementations, Customer Master implementation
- Experience working with business and technology leaders to solve complex business and systems problems.
- Experience managing offshore teams
- Strong technical and functional troubleshooting skills within CRM (either Microsoft and Salesforce, preferably both)
- DevOps experience a plus
- Scrum Agile certification a plus
- Strong oral, written, and interpersonal communication skills
- High degree of accuracy and attention to detail
- Proficiency with MS Word, Excel, and PowerPoint
- Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Working Conditions
- General office environment. Business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods. Specific vision abilities required by this job include the ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.
- Alameda, CA
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Starting Base Salary is $140,720/year - $210,794/year.
- Individual compensation will vary over time-based on factors such as performance, skill level, competencies, work location and shift.
What We Offer
•A collaborative teamwork environment where learning is constant, and performance is rewarded.
•The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
•A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.
