The Sr. Desktop Support Technician is to maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards. This position requires physical presence at the Elbit America facility.
- Displays expert knowledge of technology fundamentals needed for technician role
- Provide expert support for users of desktop computers and peripherals.
- Provide primary support for client computer access to network resources.
- Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
- Install, configure and maintain computer hardware, including PC imaging, peripherals and applications consistent with IT standards and processes.
- Coordinate issues and solutions with other IT support personnel and users.
- Respond to user issues in a timely and effective manner.
- Work as a member of a team and provide off-hours support when required.
- Interact with company executives and facility leadership in a professional manner.
- Manage service tickets in a timely response.
- Manage IT inventory to assure PCs and peripherals are kept in stock and ready for deployment.
- Use tracking system to document issues and resolutions.
- Ensure compliance with established company security policies and accepted risk impact to the business.
- Maintain configuration management documentation.
- Perform system or network administrative functions (review of system logs, backup activity, etc.)
- Provide remote support throughout U.S. and other Elbit America Systems world-wide locations as needed.
Education (Highest Level Required/Preferred):
- High School Required
- Bachelor or 3-5 years functional experience may substitute
- Thrive in a fast-paced environment, yet be patient at explaining technical issues to customers.
- Exceptional customer support and communication skills verbal and written.
- Excellent attention to detail and committed to following tasks through to completion.
- Ability to multitask in a fast-paced environment with competing priorities.
- Working knowledge of PC hardware, network printing and troubleshooting techniques.
- Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus.
- Experience supporting Windows 10 Desktops and MS Office Suite.
- Experience with Audio Video equipment in conference rooms is a plus.
Here Are Some of the Great Benefits We Offer:
- Most locations offer a 9/80 schedule providing every other Friday off
- Competitive compensation & 401k program to plan for your future
- Robust medical, dental, vision, & disability coverage with qualified wellness discounts
- Basic Life Insurance and Additional Life & AD&D Insurances are available
- Flexible Vacation & PTO
- Paid Parental Leave
- Generous Employee Referral Program
- Voluntary Benefits Available: Longer Term Care, Legal, Identify Theft, Pet Insurance, and many more options
- Voluntary Tricare Supplement available for military retirees
It has been and will continue to be the policy of Elbit Systems of America to recruit, hire, train, and promote into all job levels based solely upon job-related qualifications without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, genetics or citizenship status.
EEO STATEMENT:
Elbit Systems of America is proud to be an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Your information will be kept confidential according to EEO guidelines.
ACCESSIBILITY:
Elbit Systems of America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected].
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