Extreme Networks is hiring a

SR CUSTOMER SERVICE REP 9428

Bengaluru, India
Full-Time
Position Responsibilities:

•  Serve as the central point of contact for the assigned territory to quote and close our longtail renewal business.
• Evaluate monthly and quarterly opportunities in Salesforce; ensure Salesforce is accurate and kept up to date; and provide accurate forecasts. Provide proactive notification of forecast changes.
•  Edit automated service quotes and ensure serial numbers and in-process RMA’s are accurately reflected.
•  Act as a liaison with all departments to close renewal deals quickly and ensure ease of doing business with Extreme
•  On-going maintenance and upkeep of Salesforce service data within your assigned territory
•  Self-motivated and goal oriented to meet and exceed quarterly quotas
 
Personal Attributes: Proactive and self-motivated.

Cultural Sensitivity: Awareness and sensitivity to cultural differences, especially when dealing with international customers and partners.

Resilience: Ability to remain resilient and maintain a positive attitude in the face of challenges and setbacks.

Networking: Ability to network with industry professionals and build a pipeline of potential customers.

Deals Pulse Check: Maintaining a keen pulse on ongoing deals through accurate forecasting, opportunity alignment, and real-time updates. Proactively address potential roadblocks, steering deals towards successful closure.

Training and Mentoring: Skilled in training and mentoring team members. Ability to share knowledge and best practices to improve team performance.

Negotiation Skills: Proficiency in negotiating terms, contracts, and agreements, including the ability to secure discounts and favorable terms while maintaining positive relationships with stakeholders.

Market Awareness: Understanding of market trends, competitors, and industry development. Demonstrating a strong phone presence with the ability to make dozens of calls per day. Routing qualified opportunities to the appropriate sales executives for further development and

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