Gurugram, India

Full-Time

What you get to do in this role:  

Customer Advisory Support

Support Strategists with the discovery workshops with prospective and existing customer leadership and their teams to understand goals
Document and present insights and recommended solutions to meet customer goals
Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
Help strategists estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies

Thought leadership

Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
Improve current methods and frameworks , find innovative ways for content curation and exposing to sales org
Work with and enable the ServiceNow teams on a business consulting approach to sales

To be successful in this role you have:

4-5 years of relevant experience, such as:

Management consultancy with exposure to cloud technologies or as a customer-facing strategy manager with a technology vendor Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
Skills navigating processes and experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
Presentation skills including public speaking, meeting facilitation and white boarding
Analytical and financial experience
Enjoyment working in a collaborative environment
Ability to travel up to 5% of the time

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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