The Sr Consumer Insights Analyst will play an integral role in shaping the future of sweetgreen by using customer data and analytics to empower a customer-obsessed mindset in the organization. This role will work closely with key stakeholders on the Marketing team, as well as cross-functionally with the Culinary, Product Design, Strategy and Operations teams. They will help dissect business problems and tackle them objectively through the lens of our customer. This role will take ownership of voice of the customer metrics (such as brand health and CX ratings), while also partnering closely with our Loyalty team to track and report on key data trends related to the Sweetpass program. Additionally, they will collaborate cross-functionally to analyze menu performance and inform demand planning throughout the testing process and launching of new products on the menu. The Sr Consumer Insights Analyst will report into the Consumer Insights Lead within the Marketing team. You’ll be joining a team that leads executive-level presentations and supports high-stakes projects throughout the organization. Join us for the opportunity to make your mark on the future of food!
As the Sr Consumer Insights Analyst, you will:
- Track menu performance, at both a category and item-specific level, to identify trends and opportunities for optimization. Prepare a quarterly report in collaboration with the Consumer Insights Lead to deliver to cross-functional stakeholders.
- Collaborate with the Insights Lead on reporting out key menu performance metrics – for new product tests and fleetwide launches – cross-functionally. Utilize querying languages such as Tableau and SQL to run specific data analyses.
- Work closely with our Loyalty team to establish key reporting metrics on the efficacy of the Sweetpass program and take ownership of a dashboard to track important trends over time. Act as the point person for additional data-specific requests in support of our Loyalty team.
- Partner with the Culinary, Operations, and Supply Chain teams to inform our demand planning process based on a combination of historical data, sales forecasts, and customer insights. Support both isolated product tests and fleetwide launches.
- Act as the internal owner of voice of the customer metrics – combining first party data, customer insights, and CX data – to generate a holistic view of customer sentiment and tracking trends over time. Partner with the broader Marketing team to create a synthesized approach for cross-functional adoption.
- Support the Consumer Insights Lead with further data and insights inquiries received from across the organization.
- Additional duties as assigned.
Desired Traits & Experience:
- Experience with Tableau, SQL, or other querying languages
- Bachelor’s degree in quantitative discipline like statistics, mathematics, economics or social science with strong data background
- Minimum 1 - 3 years of experience at a consumer / retail brand, quantitative research agency, or strategy consultancy
- Experience with data and analytics systems such as Snowflake, Thoughtspot
- Ability to present data analysis in a clear and concise manner to all levels of management
- Proficient time management, task management, and project prioritization skills
- Strong analytical and interpersonal skills
What you'll get:
- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag
Come join the sweetlife!
About sweetgreen
sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
California residents: Review our applicant privacy notice HERE.
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.
