ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
- Identify and resolve discrepancies, issues, and disputes timely and within established policies and procedures.
- Monitor accounts receivable reports and update payment / remittance status information.
- Reconcile accounts receivable against payment and against customers’ accounts payable records.
- Review customer aging data to identify and select delinquent accounts for collection.
- Provide second tier support and research & review complex matters with customers.
- Minimize bad debt risk and maximize accounts receivable collections.
- Prepare weekly Collections Reports, track progress, and provide clarification in management reports.
- Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
- Prepare and send customer statements/billings, invoices, etc.
- Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
- Manage files, records, transactions, and other office procedures and maintain audit trail.
- Assist with key periodic (month end close, quarter close, yearend etc.) business activities.
- Interface with business partners with regards to process changes, upgrades, and enhancements
- Ensure targets, measurements and service levels are met.
- Supports Quarterly Revenue Recognition Test
REQUIRED:
- Minimum 1-2 years experience in Collections, Finance or Accounting team.
- Strong Accounts Receivable background or experience
- Highly technical and analytical aptitude, as well as strong computer literacy and Excel skills.
- Able to work independently as well as work collaboratively as part of a team.
- Detailed-oriented with the ability to prioritize tasks and responsibilities.
- Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations.
PREFERRED:
- Bachelor’s degree related to Business Management, Finance or Accounting
- Previous experience in a shared service environment.
- Amenable to work on the day shift Mon-Thursday 7:00 AM- 5:00 PM and Friday 7:00 AM to 4:00 PM Manila Time
SKILLS:
- Knowledgeable in using Oracle Cloud and SAP
- Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization.
- Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment or even in a Work from home set up.
- Ability to identify alternative solutions to assigned issues and recommend course of action.
- Ability to complete assigned work accurately and on time.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
