As a key member of our managed services team, you will assist in the creation, migration and support of critical client IT infrastructure and applications leveraging your expertise across on-premises, hybrid, and cloud technologies. In this role you will provide thought leadership and hands-on technical execution to optimize client environments and ensure robust, scalable solutions that need their needs.
Responsible for:
· Analyze, implement, support, and provide recommendations for cloud-based (AWS) and or on-premises solutions to clients
· Network infrastructure design, implementation, and management and administration of Cisco, Sonicwall, Dell etc.
· Design and Deploy infrastructure to host new and existing line of business applications both on-premises and in the cloud (AWS)
· Maintain infrastructure and networking best practices to ensure system security
· Monitor and test system recovery accordance with the company’s disaster recovery and business continuity strategies
· Work with our Technical Account Managers and Customers to provide recommendations and technology roadmaps to meet customers' business needs
· Work with our team to design cloud infrastructure that follows well-architected guidelines
· Actively participate in team meetings and cross functional interactions
· Keep team members and supervisors informed of progress and issues
· Actively contribute to client project status meetings
· Contribute to R&D projects to validate/invalidate new services and solutions for IS catalog
· Contribute to internal process improvement projects
· Update, improve and leverage customer runbooks
· Providing off-hours support on a rotational basis (on-call)
· Off-hours maintenance may be required on an as needed basis.
How you will be successful:
· Become familiar with a wide variety of IT infrastructure, networking, security, AWS cloud solutions, etc. to support diverse customer environments.
· Build trust and satisfaction by being responsive, understanding needs, and providing clear communication.
· Timely responses to email, phone, Slack communications
· Provide Excellent diagnosis and problem solving across many technologies is critical for identifying and resolving incidents efficiently.
· Leverage tools and scripts to automate repetitive tasks that improves productivity and reliability
· Solve problems in a collaborative, team environment.
· Maintain proficiency with tooling used by the Managed Services Team. This includes remote monitoring management (RMM), and ticketing systems.
· Must be able to self-manage and calmly handle multiple customer environments and simultaneous.Multi-tasking is often needed to handle multiple customer environments and simultaneous issues.
· Keeping customers' infrastructure secure and compliant should be a priority
· Must obtain and/or maintain relevant advanced technical certifications in areas such as cloud computing, containers, and orchestration within 6-12 months.
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What experience you’ll need
· Bachelor’s Degree or 10+ years related experience(Computer Science, Information Technology, or another relevant program)
· 5+ years professional IT experience
· 3+ years professional experience with AWS
· Experience Architecting complex solutions on AWS cloud platform,containers, orchestration using EKS, ECS etc.
· AWS Cloud Practitioner Certification required, Solutions Architect Associate in a plus
· Office 365 and other on-premise technologies
· Experience with infrastructure as code tool like Cloudformation or Terraform etc
· Experience in common scripting languages (SQL, Oracle, Postgres SQL
· CCNA or VCP preferred, but not necessary
