Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
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Effective change management is essential for ensuring that organizational changes are implemented smoothly and successfully, minimizing disruption and maximizing employee adoption. As a Senior Change Management Analyst, your role will be critical in driving the successful execution of change initiatives, enhancing business processes, and ensuring the organization adapts effectively to new strategies, technologies, and structures. Your work will directly contribute to improved operational efficiency, employee engagement, and the overall success of our strategic goals.
What you will do:
- Change Management: Chair the regular change review board to evaluate and approve planned changes
- Change Strategy Development: Contribute to the development and implementation of comprehensive change management strategies and plans that maximize employee adoption and minimize resistance. Ensure alignment with business objectives and stakeholder expectations
- Stakeholder Engagement: Conduct impact assessments to understand the effects of changes on different departments and teams
- Communication Planning: Execute effective communication plans to ensure that all stakeholders are informed, engaged, and supportive of change initiatives. Create clear, concise, and compelling messaging to facilitate understanding and acceptance
- Risk Management: Identify potential risks and resistance points related to change initiatives. Develop mitigation strategies to address concerns and ensure smooth transitions
- Performance Measurement: Define and track key performance indicators (KPIs) to measure the effectiveness of change initiatives. Conduct post-implementation reviews to evaluate success and identify areas for improvement
- Continuous Improvement: Stay up-to-date with industry best practices and emerging trends in change management. Continuously refine and enhance change management processes and methodologies to improve outcomes
What you will bring to Coupa:
- Experience: A minimum of 5-7 years of experience in change management, organizational development, or a related field. Proven track record of successfully managing large-scale change initiatives in complex environments
- Change Management Expertise: Deep understanding of change management principles, methodologies, and tools. Familiarity with frameworks such as ITIL, ADKAR, Prosci, or similar is highly desirable
- Strong Communication Skills: Exceptional verbal and written communication skills. Ability to create clear, persuasive, and engaging communications tailored to diverse audiences
- Analytical Skills: Strong analytical and problem-solving abilities. Capability to assess the impact of changes and develop data-driven strategies to address challenges
- Interpersonal Skills: Excellent relationship-building skills with the ability to work effectively with individuals at all levels of the organization
- Certifications: Relevant certifications in change management or project management, such as ITIL, CCMP, PMP, Cloud certifications or similar, are highly desirable
- Adaptability: Flexibility to adapt to changing priorities and manage multiple projects simultaneously. Ability to work in a fast-paced, dynamic environment
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At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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