Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Our BI & Data Analytics Mission: We are a highly creative, energetic and results-oriented team that owns data and analytics delivery for the entire organization. This starts from data ingestion to corporate dashboards and includes data analytics to drive actions. We are passionate about understanding customer needs, motivations, and behavior and enjoys discovering insights that help us deliver better outcomes like revenue growth, better customer experience, customer engagement and customer retention
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Why this role matters:
As a Business Analyst, you will be helping us on a journey towards a modern, self-serve analytics organization. You will get autonomy and ownership around large parts of how we interface with users, how they’re trained and around defining the boundary between “let me show you how to do this yourself” and “let me do this for you”.
Over the last couple of years, we’ve made significant investments into our data infrastructure and our data processing platform. This has improved the internal team processes, however, there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened.
Where you will work:
Fully Remote Worker – You will be home based in the USA as opposed to a designated Vonage Office and you will work 100% of the time from home.
Time Zone Requirements: Must be based in the Eastern Time Zone of the United States.
Sponsorship Not Available – Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
What you will do:
We’re specifically not looking for someone to churn out reports for other people all day long.
Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics via empowering our users so they are able to do what they are trying to do independently (while having support and training, if they need it).
What you will bring:
Required
Desirable
How you will benefit:
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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