About the Role:
We’re seeking a Senior Billing Operations Analyst who can bring exceptional billing skills to contribute or own a variety of financial accounting duties related to services, hardware and SaaS sales, which are distributed through a variety of sales channels in our global business environment. You will be a critical part of our order-to-cash and month-end close processes. In addition, you will work closely with cross-functional teams, including Customer Service, Sales, Operations, Fulfillment, and Sales.
The ideal candidate has relevant Billing, Customer Service, or Order Entry experience in fast growth high tech companies. The candidate should be an enthusiastic and quick learner who enjoys the startup pace, is willing to roll up their sleeves and work with details to get things done and has the ambition to grow personally and professionally.
#LI-Remote
What you will do:
- Process billing runs daily to invoice our Enterprise customers (SaaS, Services, Hardware) via Billing Operations and SuiteBilling
- Update Customer Master data across our various billing and tax engines
- Partner with internal stakeholders and manage customer relationships (via SFDC cases) to research and resolve issues concerning outstanding receivables and invoice disputes
- Process customer invoices, credit memos and refunds
- Provide direction on complex invoicing-related issues and be the first point of escalations with the offshore AR team for Enterprise related billing issues or inquiries. Resolve customer inquiries and escalations in a timely and efficient manner
- Cross trains on all AR functions
- Participate in month-end close activities such as preparing journal entries, reconciliations, flux analysis, and audit related requests
- Be a subject matter expert on billing within our ERP infrastructure (NetSuite and Zuora) and serve as liaison between key internal stakeholders
- Provide insightful recommendations and potential solutions related to automation of internal processes and communication with other departments.
- Continue to develop and maintain a documented system of policies, procedures, training guides, and best practices within Accounts Receivable
- Set up customer accounts in NetSuite and ensure all information are entered accurately
- Assist customers and Customer Service Reps with questions and resolve invoice issues
- Process and investigate chargebacks
- Support audit requests
- Participate in ad hoc or special projects as required.
Who you are:
- Bachelor’s degree in Accounting or related field, or equivalent
- 7 - 8 years of experience in billing and customer service background
- Prior experience with NetSuite, Zuora and Salesforce to maximize automation and efficiency a must
- Analytical and problem-solving skills
- Intermediate level Excel (pivot tables, v-lookups and macros)
- Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization
- Experience with international accounting operations a plus
We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.
The US base salary range for this full-time position is $93,840 to $117,300 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Perks & Benefits
- Comprehensive health plans* – 100% of premiums covered for employees & 88% of dependent premiums for US employees
- Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
- 401k, Company ownership in the form of RSU’s & ESPP Program
- Medical and retirement benefits vary by Country
- For more detail visit www.matterport.com/careers
Belief in Diversity
At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.
Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act
