EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
As SR APAC Enterprise Performance Analyst, your mission will be work as an operational profession to support APAC merchants in post sales stages and achieve merchant success with your expertise.
You will also be responsible for:
- Continuously monitor and evaluate the performance of all pillars of approval rates with a focus on MERCHANT: approval of acquirers, issuers, BINs, ISO Code, products, and divisions: CVV, Card Verify Pre Auth, and others, leveraging analytical tools to identify and address areas for enhancement.
- Utilize advanced tools like SQL, Tableau, and Kibana to scrutinize platform metrics, and identify KPIs deviation to enhance performance in approval rate, chargeback, and refund rate.
- Conducted effective technical troubleshooting during complex problems reported by merchant stakeholders, qualitative and quantitative analysis for relevant solutions and collaborate with cross-department teams to systematically resolve issues.
- Maintain an in-depth understanding of our payment products and services, applying this knowledge to drive merchant performance enhancements and monitor critical KPIs daily.
- Constant evaluation of merchants’ checkouts, focusing on identifying UX improvements that result in increased approval rates
- Maintain regular communication with merchant points of contact, and conduct periodic schedules with merchants, with a focus on presenting key results, performance improvement, and action plans;
- Knowing merchant’s needs and pain points and regularly communicating with merchant POC for Operational and Performance topics;
- Actively collaborate on product and project development initiatives, incorporating merchant feedback to influence enhancements.
- Engage in cross-functional team collaborations to align service offerings with merchant needs and market trends.
Main requirements for this position:
- Proven analytical prowess and problem-solving capabilities with a data-driven approach;
- Technical skills with independent troubleshooting excellence, identifying scattered issues to drive systematic enhancements;
- Ability to manage multiple challenges, demonstrating accountability in varied scenarios;
- Good to have experience with payment methods for Latam and emerging markets;
- Effective communication skills, adept in both verbal and written formats;
- Experience in presenting and conducting meetings;
- Strong organizational skills with a proactive and forward-thinking mindset;
- Proficient in delivering presentations and leading meetings (storytelling skills);
- Advanced skills in Microsoft PowerPoint and Excel;
- Fluency in English with excellent comprehension and expression.
What else would we like to see?
- Develop and maintain strategic partnerships with key stakeholders and decision-makers within client organizations to understand their business objectives and align our payment solutions accordingly;
- Experience in Payments Market, E-commerce, or similar industries;
- Stay abreast of industry trends, regulatory changes, and technological advancements to provide informed recommendations and maintain a competitive edge;
- Encourage a culture of continuous learning and innovation within the team, promoting knowledge sharing;
- Collaborate with the compliance and risk management teams to ensure adherence to industry standards and regulatory requirements.
EBANX offers:
- Spanish, English, and Portuguese classes;
- WAVES - Program of goals and results (variable compensation);
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
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