Sr. Analyst, Total Rewards & People Operations - Contract

The Sr Analyst, Total Rewards & People Operations supports Pendo employees globally with HR-related processes regarding global expansions, mobility, equity administration, general rewards and operations processes including leave of absence administration, policy creation and management, education sessions, benefits planning and strategy,  and benefit and /on & offboarding administration across the globe. We collaborate with numerous stakeholders company-wide to ensure quality delivery of people-related services and implement and deliver critical people operations processes. The team is building a scalable infrastructure to support company objectives and the needs of Pendozers globally. You will partner closely with the People Team and front-line leaders to support the company’s global strategy. This role will be responsible for partnering with employees and department stakeholders, acting as a change agent to support the company’s growth.

Role Responsibilities 

• Partner closely with other People Team functions globally to create and execute operational processes and services with a focus on employee experience via Rewards and People Ops.
• Support the day-to-day administration and compliance of Pendo’s global health and welfare, retirement, leave of absence and well-being programs.
• Oversee ongoing global HR operations and rewards processes and administration, including leave of absence management and policy creation, onboarding/offboarding employees, benefits enrollments and terminations, policy advisement. 
• Partner with Rewards leader on global rewards strategy and expansions. 
• Advise HR Partners and Recruiters on global compensation programs and questions such as comp cycle and administration, promotion adjustments, new hire offers, and any other job evaluations
• Provide day-to-day employee and manager guidance and support. Serve as the first point of contact for general global HR questions from employees via slack and Zendesk and action tickets in Zendesk to resolution and based on SLAs. Serve as the escalation point for global employee questions and vendor issues to ensure quick, equitable, and courteous resolution.
• Partner with Payroll on regular pre-processing review in legacy and new systems by country.
• Manages projects and/or leads or participates as a project member on company-wide HR initiatives.

Minimum Qualifications 

• 5+ years of work experience in human resources or related fields with a background in HR, HR Operations, Rewards, HR Systems with strong experience in global total rewards and operations  
• Ability to manage and lead projects, with strong attention to detail and proven ability to manage multiple priorities.
• Excellent analytical skills, including the ability to manage and analyze data using Excel and Google Sheets.
• Excellent written and verbal communication skills.
• Experience with ERP, Payroll or HR systems.

Preferred Qualifications 

• Experience with Workday and ADP
• Experience with managing global broker relationships and multiple in-country brokers globally. 
• Experience with managing legal and HR operations partners globally. 

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected hourly rate for this role to be performed in Raleigh, NC or New York City, NY $50-$62.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.