Ready to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:
- Drop beats of wisdom via email to our awesome users
- Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
- Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
- Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone
Ready to join our chart-topping support team? Here's what you need to hit all the right notes:
- Swedish language skills that would make a poet swoon (C1 level)
- Based in Bulgaria
- English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
- A valid work permit to work in the EU
- Flexibility to groove on different shifts, including weekends (because music never sleeps!)
- Previous customer service gigs? That's music to our ears!
- Communication skills smoother than a jazz saxophone solo
- A positive attitude that could cheer up even the grumpiest of metal heads
- Ability to break down complex info like it's a sick beat – simple and catchy
- A "can-do" spirit that would impress a rock star
If you've got these qualifications in your repertoire, we can't wait to see you take center stage in our customer service concert!
You will Get
- Long-term job security with permanent contract;
- Additional health insurance and life insurance;
- 21 days of paid annual leave.
- 1.5h paid breaks per day;
- Food vouchers;
- Clear career path within the company;
- Ability to work from home after training in our modern Sofia office;
- Competitive salary;
- World-class on-the-job training;
MORE reasons to join our team
- Fully digital employee services through eSignature;
- Employee assistance program, including 24/7 access to psychological support;
- Employee discounts portal, featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- In-house learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
- Exposure to global business knowhow.
All your information will be kept confidential according to GDPR guidelines.
