Sports Customer Support Analyst

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

The Sport Customer Support Analyst role is to provide immediate assistance to our clients and partners. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external applications. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues. The role is a perfect match for individuals who are passionate about sports, quick learners, speak good English, are willing to do flexible hours, comfortable with multitasking and enjoy solving problems.

Main Responsibilities

• Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products
• Prioritizing and solving problems
• Providing required information for other team members or departments
• Sharing your knowledge within the team
• Completing additional tasks assigned by the line manager.
• Setting Licenses 

Requirements

• Strong communication skills
• Fluent English (both written and verbal)
• Ability to multitask and prioritize tasks
• Strong problem solving skills
• Responsibility and dedication
• Passion for sports
• Knowledge/experience with modern IT solutions
• Previous client support experience would be considered as a bonus.

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.