Specialty Care Navigator, Mood & Anxiety Disorders

Specialty Clinical Care Navigator, Mood & Anxiety Disorder

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with chronic and treatment resistant mood and disorders. The Mood & Anxiety Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Mood & Anxiety program. 

This is a remote role requiring a schedule of Monday - Friday, 9am-5pm PT / 11am-7pm CT / 12pm-8pm ET.

What you’ll be doing:

• Telephonic screening, brief intervention, and referral of members to eating disorder treatment.
• Apply active listening, psycho-education, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.
• Utilize Motivational Interviewing to assist members in engaging in care
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health providers.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Provide feedback on product an program operations and assist with implementing program improvements
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• Active independent mental health license: LCSW, LMFT, or LPC firmly required.
• Minimum of 2+ years of clinical care experience working with chronic and severe mood & anxiety disorders firmly required.
• Experience with motivational Interviewing, diagnostic assessment, and triage.
• Knowledge of current best practices and evidence based treatments for Mood & Anxiety disorders, with a strong preference for experience and training in Dialectical Behavioral Therapy (DBT).
• Eagerness to be part of a new initiative
• Excellent organizational skills
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Experience working with diverse populations.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!
• KPIs will include: metrics on connection to care, care conversion, clinical outcomes and member satisfaction.

Preferred qualifications:

• Experience with program management and/or leadership
• Bilingual

The target base salary range for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off in addition to 12 paid holidays throughout the year
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes