Job Title: Specialist Support Agent
Working Pattern: Monday to Friday (09:00-17:00)
Salary: £26,000 - £28,000 and up to 20% bonus and benefits
Location: Flexible, hybrid working from any of our UK offices in London, Cardiff, Durham or Blackpool
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Specialist Support Agent, ready to make an impact, we've got a space with your name on it!
The main purpose of the role is to support our customers who most need support.
This role has many aspects to it, you will own a portfolio of customers who are experiencing challenges such as Health Issues, Life Events, Resilience challenges and Capability challenges. Your responsibility is to guarantee that we offer appropriate assistance to these customers and achieve positive results.
You will also be responsible for ensuring the company is meeting regulatory requirements towards vulnerable customers, you will help ensure all staff are treating customers in the right way through, case reviews, call listening and delivering training and support. You will also be required to ensure you are aware of legislation changes and support the Specialist Customer Support Manager in delivering any changes to the bank as a whole. You will take part in projects and lead pieces of work across the bank to help improve policies, processes and documentation across all levels of the bank.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
You will be working with a small and driven team who are dedicated to ensuring our customers are given the best support possible and ensuring the bank protects all of our vulnerable customers.
Your Impact: Building a greener tomorrow
As a Specialist Support Agent at Tandem your focus will be on:
We’d love to hear from you if you have:
Rewards that reflect your value, what’s in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:
Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
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