Specialist - Payments Disputes

Description

Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.

Join us and start as a Specialist - Payments Disputes.

Position Summary

As a Specialist - Payments Disputes you will be managing the whole process of investigating disputed credit and/or debit card transactions and then take suitable actions to resolve those disputes and reflect them in our accounting systems. This role should be up to date with the latest scheme rules and regulations and propose potential improvements in current processes.

You will be located in Athens and will be part of the Risk Management team within the Fintech department.

Responsibilities

Disputes Function:

• Manage chargeback reports sent by payment service providers
• Communicate with payment service providers to resolve filed disputes
• Perform the data entry of relevant information in company's tools
• Cooperate with Customer Care to manage disputed reservations
• Provide feedback to other departments involved, targeting to optimize customer experience and fraud prevention
• Be constantly updated with scheme regulations and best practices

Reconciliation Function:

• Insert records of chargebacks (loss & revenue) in accounting systems
• Monitor exceptions and propose improvements in existing procedures
• Verify, reconcile and correct General Ledger accounts, related to chargebacks
• Process adjustments, reversals and changes
• Assist with audit preparation
• Handle providers’ reports and follow-up on financial losses related to disputed reservations

Requirements

• 2-4 years former work experience in a similar role (either function), preferably in the online payments area
• University degree, preferably in a finance or economics related field
• Knowledge of Scheme Regulations
• Hands on experience with ERP systems, preferably Microsoft Dynamics
• Knowledge of accounting procedures
• Advanced experience with MS office (especially excel)/ Familiarity with reporting solutions (e.g. Qlikview, Looker, Python etc.) will be highly appreciated

• Strong numerical & organizational skills combined with business understanding
• Data driven/360 view thinking along with strong critical, analytical and investigation skills
• An additional language, especially Korean, would be an asset.
• Self-motivated with ability to take ownership in a fast growing environment
• Ability to act proactively, take initiatives and pay attention to detail
• Strong communication skills, can-do approach & excellent command of the English language
• High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
• We also like to schedule company/department/team activities and events outside the office space!
• We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.