Specialist, HR Operations (ServiceNow HRSD)

This role can be based in Atlanta and Detroit.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

As a key member of our HR Operations NAMER team, the HRSD System & Reporting Team member will be essential in supporting and improving the ServiceNow platform within HR Operations and extended HR stakeholders. The ideal candidate will work closely with the ServiceNow Platform Team and other core stakeholders to ensure the platform performs optimally and aligns with achieving business and company strategic objectives. 

Responsibilities: 

• Support the HRSD System & Reporting Team in the configuration, maintenance, and management of HRSD in the ServiceNow platform. 
• Assist in the development and implementation of HR-related changes, enhancements, workflows and processes within ServiceNow. 
• Collaborate with team members to identify opportunities for process improvement and automation. 
• Troubleshoot and resolve issues related to ServiceNow functionality and HR operations. 
• Actively participate in team meetings, providing input and suggestions to enhance the platform's effectiveness. 
• Collaborate with HR and cross-functional teams to understand business needs and end-to-end impacts to recommend and deliver scalable solutions. 
• Become an expert on new features and functionality in ServiceNow HRSD and platform to drive adoption of products and services that will improve employee and user experience. 
• Support various projects and initiatives ensuring the HRSD System Support Team accomplishes tasks and meets deliverables. 

Basic Qualifications: 

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field, or 3+ years equivalent experience.
• Minimum 2 years ServiceNow administration experience in HRSD.
• 1+ years’ experience with HR technology and systems management.

Preferred Qualifications: 

• Develop a comprehensive understanding of HR operations and processes. 
• Familiarity with HR operations or shared services and processes. 
• Proven experience in troubleshooting and problem resolution. 
• Outstanding organizational skills and attention to detail. 
• ServiceNow certification (CSA or CIS-HR) is a plus, not required 
• Ability to adapt to changing priorities and manage multiple tasks simultaneously. 

Suggested Skills:

• HR System Administration
• Reporting
• Process Improvement & Automation
• Communication
• Stakeholder Management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is [$66,000 to $107,000]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

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