Specialist, Employee Relations - Hybrid

MINT MOBILE is seeking a talented Specialist, Employee Relations to join the Human Resources Team in Costa Mesa, CA! Individual reports to Associate Manager, Employee Experience. Role is hybrid. 

This role will be required to report to our Costa Mesa HQ at least once per week. There may be situations where HR presence is needed, either to deal with on-site employee relations issues or to serve as a member of management during onsite events.

ABOUT THE ROLE

This position will report to the Associate Manager, Employee Relations. The ideal candidate has 2-5 years of experience as an HR Coordinator or any other entry-level HR position which requires frequent professional employee interaction, detailed written communication, and a solid understanding of basic HR processes & policies.

Your usual day of awesomeness includes:  

Employee and Compliance Risk Mitigation 

• Conduct intake calls with employees, asking probing questions to ascertain critical information and detailed examples. 
• Actively participate in conversations to determine if policies or rules were broken.
• Take excellent notes during the meeting, including direct quotes, dates of incidents, witnesses, etc., as these notes will be shared with the legal counsel and executive leadership as necessary.
• Actively participate in conversations with HR Leadership to determine which, if any, disciplinary actions must be taken on cases, as well as research past precedence.
• Maintain additional documentation, reports, calendars, and communications.
• Assist with updating the ER Case Tracker. Enter new cases promptly into the tracker and add updates as critical information is received. Hold case Owners accountable and ensure they are on track to meet deadlines.
• Assist with involuntary terminations: draft separation requests, track approvals, compile offboarding packet, compile supporting documentation, partner with HROps, IT, and Payroll, and assist Associate Manager, Employee experience during offboarding calls.
• Run ad-hoc reports and provide commentary and analysis as needed.

Performance Management 

• Conduct intake calls with managers, asking probing questions to ascertain critical information and detailed examples regarding employees’ unsatisfactory performance. 
• Participate in stakeholder conversations to determine the root cause, including skillset, experience, core competencies, or communication challenges.
• Take excellent notes during the meeting, including dates and details of previous coaching conversations, work output examples, etc.
• Actively participate in conversations with HR Leadership to determine which actions must be taken, including Performance Improvement Plans, Action Plans, and 1:1 Coaching/Training.
• Maintain additional documentation, reports, calendars, and communications.
• Report metrics of success on a weekly scorecard and quarterly leadership reports utilizing pre-built reporting resources

Learning & Organizational Development 

• Be part of a rotation of presenters for New Hire Orientation; conduct weekly presentations with incoming new hires
• Pulling from curated Cornerstone LMS courses, suggest training resources as part of performance management.
• May occasionally be required to pull reports from Cornerstone 
• Assist Associate Manager, EX in gauging training needs for teams/departments and then assist with presentations

Other Administrative Duties

• Attend regular team meetings, including weekly L10, 1:1, and weekly ER calls
• Maintain detailed reporting spreadsheets
• Maintain templatized presentation decks

WHAT YOU BRING

• Experience in Human Resources with a focus on Employee Relations
  • Ability to receive verbal or written communication
  • Ask probing questions to get the complete picture
  • Interpret the situation and categorize (ex, retaliation, performance management, personal conflict, etc.)
  • Detailed note-taking that can be shared at the senior level
  • Can “Lead without authority.”
• Prior experience with the following will allow the hired candidate to be successful in this position.
  • Onboarding, including processing paperwork in an HRIS and conducting orientation
  • Voluntary terminations (conducting exit interviews, partnering with payroll to process final paycheck, submitting IT tickets)
  • Comfortable responding to employee inquiries on a variety of topics, including but not limited to payroll, benefits, company perks & programs
  • Researching the Employee Handbook and supplemental policies and confidently sharing interpretation with employees and managers

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $28.00 - $32.00/hr.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

#LI-Hybrid