This is a hybrid position which requires 8 days per month in our office in Washington DC. Existing work authorization is required at the time of application submission as WRI is unable to sponsor any visa work sponsorship for this position. To be eligible for this position, you must be a resident of DC, Maryland or Virginia at the start of employment. This position can be located in our Hague and London office.
About the Program:
WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, and collaboration while sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices.
Job Highlight:
Integration of the CRM into staff’s daily workflow globally across all International Offices, Programs, and Centers is critical to ensuring Salesforce is used to its fullest potential for maximal progress toward WRI’s goals. Reporting to the CRM Solutions Architect, you will be responsible for building enthusiasm around Salesforce and making the tool approachable to staff regardless of team, location, or seniority. You will work independently to develop a creative, timely, and relevant training curriculum. As changes are rolled out across the Institute, you will communicate both the technical changes and the business reasons behind the changes. You will stay abreast of changing institutional trends and coordinate with colleagues of varying perspectives to provide quality and relevant support.
What will you do:
User Empowerment and Training (60%):
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Own WRI's Salesforce user resource offerings (Scheduled Hybrid Training Sessions, On-Demand Resources, Ad Hoc Trainings, and In-App Guidance)
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Ensure user compliance with training requirements • Promote a culture of active learning around Salesforce and related tools
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Identify common user pain points; Collaborate on the creation of new features, resources, and training materials to address these pain points
Change Management (40%):
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Manage release schedules and related communications with the CRM Board and Salesforce users to maximize positive impact while minimizing unintended consequences and change fatigue
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Keep a record of change requests and ensure adherence to institutional change management protocols
What will you need:
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Education: You have completed a Bachelor’s degree in Business Administration, IT, Computer Science, or relevant field or equivalent experience
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Experience: You have a minimum of 3 years of professional experience in user/customer-facing and cross-functional roles
- Experience using Salesforce or other customer relationship management tools (Monday.com, Blackbaud, Hubspot)
- Existing knowledge of the Salesforce back-end is a big plus! A current Salesforce certificate is preferred
- Experience communicating complex business processes to a variety of audiences
- This position will demand exceptional verbal and written communication skills
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Languages: Fluency in English is required
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Requirements: Existing work authorization is required where this position. WRI is unable to authorize visa work authorization
Potential Salary: US salary range is between 69,000 and 73,000 USD. Salary is commensurate with experience and other compensable factors.
How to Apply: Please submit a resume with a required cover letter by the date of October 4, 2024. We are unable to consider your application without a cover letter.
You must apply through the WRI Careers portal to be considered.
What we offer:
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Access to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the US
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The chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities.
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A workplace that strives to put diversity and inclusion at the heart of our work
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The opportunity to join and get involved in different working groups and affinity groups to shape the future of WRI
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Commitment to hybrid working model with flexible working hours
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Generous leave days that increase with tenure
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Medical Coverage, Dental Coverage, Vision Coverage, retirement plan access and employer contribution, Paid Time Off
About Us:
Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.
The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.
Our mission and values:
WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.
Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.
Our culture:
WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to our organizational and programmatic practices. We are committed to providing equal opportunities in employment; we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, Afro-descendants, and Indigenous people to apply. Recognizing our strong commitment to gender equality, WRI has also been awarded EDGE certification.
Our team in Human Resources carefully reviews all applications.
