Spanish Speaking Service Desk Analyst

Join Patrique Mercier Recruitment ES as a Spanish Speaking Service Desk Analyst and be part of a dynamic team dedicated to providing exceptional support to our Spanish-speaking clients. In this pivotal role, you will leverage your language skills while utilizing your technical expertise to address client inquiries and resolve issues efficiently.

As a Service Desk Analyst, you will act as the first point of contact for customers, ensuring that they receive quick and effective solutions. Your contribution will play a crucial role in enhancing the customer experience and maintaining our reputation for outstanding service.

Key Responsibilities

• Respond to incoming customer inquiries in Spanish via phone, email, and chat.
• Troubleshoot issues and provide timely resolutions, ensuring customer satisfaction.
• Document all interactions and solutions in the service desk system for reference.
• Provide guidance on product usage and best practices.
• Collaborate with colleagues to elevate service standards and improve processes.
• Engage in continuous learning to stay updated on product offerings and customer service best practices.

Requirements

• Fluent in Spanish (written and spoken) is essential.
• Experience in a customer service or technical support role is preferred.
• Strong analytical and problem-solving abilities.
• Exceptional communication and listening skills.
• Team-oriented mindset with the ability to work independently.
• Willingness to learn and adapt in a fast-paced environment.
• A passion for helping others and delivering top-notch service.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks