Spanish Speaking Customer Support for Mobile Banking Services Department

This exciting role offers you the chance to support a rapidly growing sector while enjoying a fully paid relocation package to beautiful Greece.

As part of our dedicated team, you will provide exceptional customer service to Spanish-speaking clients, assisting them with queries related to mobile banking products and services. This is an excellent opportunity for individuals who are passionate about technology, finance, and helping others. If you are ready to embrace a new adventure and build your career with us, we encourage you to apply!

This position requires relocation to Greece. Some positions can be performed remotely, but they must always be based in Greece.

Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via phone, email, and chat regarding mobile banking services.
• Assist customers with inquiries, account management, and troubleshooting technical issues.
• Maintain up-to-date knowledge of the company's mobile banking products and services.
• Document customer interactions accurately in the CRM system to maintain a comprehensive service record.
• Collaborate with cross-functional teams to resolve customer issues and enhance service delivery.
• Participate in training programs to improve knowledge and skills in the financial technology sector.
• Provide feedback to improve customer support practices and streamline processes.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Excellent communication skills and a strong customer service orientation.
• Ability to understand and explain financial products and services clearly.
• Previous experience in customer service is an advantage but not required.
• Strong problem-solving skills and attention to detail.
• Team player with a positive and proactive attitude.
• Willingness to relocate to Greece and adapt to a new cultural setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )