Operations Business Analyst

At South Star IT Technology Services, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job description

As an Operations Business Analyst, and a key member of the Company Operations team, you will primarily collaborate closely with the operations and Tier 3 team on data analysis & operations team improvement projects. These projects will be designed to improve operational insight through improved reporting and efficiency through automation.

Essential skills

• Key Skilled in Python, SQL, and Advanced Excel
• Passion for business intelligence and customer data analytics
• Experience with data modeling, data pipelines, and dvanced queries
• Experience working with CSV, FTP, Restful APIs, S3 and other distribution channels to source data.
• Exposure to VoIP concepts
• Exposure to basic networking concepts

Key responsibilities include:

• The resource should operate during US hours or at least day overlap (9am-12pm ET)
• Support and debug data load errors during US hours
• Support inhouse developed reports, analytical scripts, tools, excel reports, and data exploration initiatives.
• Engage with internal & external technical teams to systematically ingest, evaluate, and create valuable data assets.
• Apply robust data quality rules to systemically qualify data deliveries and guarantee the integrity of financial datasets.