S&OP Sr. Manager, Retail Operations

Hello!

S&OP Sr. Manager, Retail Operations

Columbus, OH, Vegas, NV, Indianapolis, IN

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Sales and Operations Planning (S&OP) Team is responsible for forecasting demand across all BARK sales channels. We generate answers on What, When, and How much our customer needs in the future. We are curious, data-driven, and a big fan of process improvement - we especially love building processes from scratch. We need critical thinkers who can discover trends using a broad range of data sets and tell stories to our business partners. We work closely with Finance, Planning, Data, Marketing, and Logistics teams. Those on the team identify as tech savvy but also as a ‘people person’, which means we can get down with the operational details or share our complex operations simply around the water bowl (…water cooler?). Oh, and did we mention that we LOVE dogs?!

WHO WE’RE SNIFFING FOR

The S&OP Sr. Manager will be key to developing and maintaining a successful operational forecast, conducting cross-functional planning, and ensuring alignment between sales forecasts and operational capacity. A background in retail operations is essential, as this position will directly influence decision-making and execution to hit the channel’s rapid growth and development.

This person will need to develop a comprehensive understanding of our current supply chain including inbound, outbound to customers, vendor relations and measurement of service levels internally and externally. They will strategize short, mid and long-term planning to manage the operational execution as well as assess, launch, and monitor new initiatives to support growth.

What we’re really looking for is someone who is ready to get down and dirty with ops planning - a person who demonstrates the ability to thrive in a dynamic environment and respond effectively to shifting priorities, unexpected changes, and ever-changing forecasts.

KEY DUTIES

• Become SME for Retail Operations Planning - including operational forecasting, order fulfillment, supporting production planning, and order prioritization
• Manage the operational forecast and communication with internal and external partners based on the S&OP forecast
• Be a leader in the monthly S&OP forecast, including actuals, short and long term forecast, capacity planning and project management
• Streamline processes between Planning, Sales Ops, Fulfillment, and Transportation to ensure that orders are being fulfilled, routed and shipped as expected
• Monitor storage and production capacity within the Commerce network and partner with S&OP leads to support future growth, strategizing what is required for future growth
• Lead in operational efficiency strategy and planning, ensuring that Commerce growth is supported within the network
• Manage daily reporting to communicate operational performance, risk to the monthly forecast, and any additional insights required
• Develop, monitor, and analyze forecasting and performance reporting, being able to analyze large sets of data and drill down as needed
• Support other key projects launched by the S&OP team and partners - continuing to be the subject matter expert for Commerce operations and retail management 
• Support and consult on SOPs for operational best practices. This can be for internal or external practices
• Support a cross-functional team commerce roadmap that covers new or enhanced systems and processes to streamline tech and operations 
• Change management - be agile to changes 

EXPERIENCE

5+ years in S&OP, demand planning, or supply chain management, with a focus on retail operations.

SKILLS & QUALIFICATIONS

• Other Skills:
• Strong analytical and problem-solving abilities, someone who isn’t afraid to dig into data analysis or utilize AI to support  (e.g., Excel, SQL, or similar)
• Proficient in presentation skills and data visualization to support communication to send to various stakeholders and levels of management
• Excellent interpersonal, collaboration skills, good at building and maintaining relationships internally across various teams and locations 
• A self-starter with the ability to multitask, prioritize, be proactive and meet deadlines in a fast-paced environment
• Obsessed with customer experience & long-view process for planning/expansion
• Strong project, program and resource management skills for highly complex business and technical initiatives

Commitment to Innovation: BARK is dedicated to being at the forefront of artificial intelligence and is committed to driving advancements in this field. We are seeking individuals who share this passion and are enthusiastic about shaping the future of AI. Experience using AI tools is highly valued and openness to learning is a requirement.

This position is a full-time exempt position. It is located on-site near one of our warehouses in Columbus, OH, Vegas, NV, Indianapolis, IN . We offer health insurance for both you and your pup, 401k, and a dog to pet anytime you wish. 

PAY TRANSPARENCY 

• The base salary range for this position is $137K-160K
• This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.