At Included Health, our mission is to deliver top-tier, integrated virtual care and navigation solutions to improve healthcare access for everyone. Reporting to the Manager, Solutions Engineering, the Solutions Engineering team plays a critical role in translating client needs into impactful technical solutions.
If you excel in a collaborative collaborative environment and are passionate about delivering high-quality, solutions, we’d love to hear from you!
Responsibilities
- Partner with Client Launch Managers to launch Included Health Services for large and strategic customer accounts
- Partner with the engineering teams on new customization requests and optimization opportunities.
- Oversee the solution as the liaison between the customer and engineering.
- Guide communication between the customer and engineering to support existing accounts.
- Root-case issues and provide thoughtful solutions
- Represent Included Health as the technical contact on calls with our customers and their partners
- Encourage and mentor the technical growth of your teammates
Qualifications and Requirements:
- 5+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers
- Strong technical capabilities, including proficiency in SQL
- Experience identifying opportunities for better operational processes and business opportunities, to create impactful solutions.
- Established pattern of success when working remotely
- B.S. or equivalent degree or experience
Pay:
The United States new hire base salary target ranges for this full-time position are:
Zone A: $94,070-$122,290 + equity + benefits
Zone B: $ $108,181-$140,634 + equity + benefits
Zone C: $ $117,588-$152,863 + equity + benefits
Zone D: $ $122,291 - $158,977 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone.
Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.
Benefits & Perks:
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") 12 weeks of 100%
Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.
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