About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.
Having found strong product market fit with world-class ecommerce brands, we're now looking for impact-driven Solutions Engineer to help our customers unlock maximum value from our highly extendable platform/product. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of technical, customer- or industry-specific challenges.
If you're passionate about understanding customers and delivering a lot of value to them quickly, check this role out and reach out to us.
What you will do:
- Be a bridge between business and technology - you'll dive deep into business needs, understand processes, find improvement opportunities, and translate them into technical solutions
- Become a product expert capable of finding non-obvious ways of achieving customers' objectives
- Participate in advanced product configuration
- Work with customers’ technical teams to prepare specifications for dedicated integrations
- Implement dedicated integrations between the Zowie platform and customers’ systems (e.g. e-commerce platforms, communication channels, data sources, CRMs)
- Work with our Customer Success Team to improve Zowie’s business value to existing customers
Ideally, you’ll bring with you:
- Ability to code in JS or Python (e.g. to integrate with an API) and understanding of web technologies (HTML, CSS, etc)
- Experience working directly with high-level customer stakeholders
- Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms
- High proficiency in English (both spoken and written)
- A customer-first attitude
- Great problem-solving skills
- Self-starter, results-driven approach
- High degree of ownership and autonomy
It’ll be awesome if you have experience:
- Working with APIs (REST, GraphQL, SOAP web services, etc.)
- Supporting chatbots
- Working in a similar position
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.
