Solutions Engineer

The Role

As a Solutions Engineer, you will work closely with the rest of the sales team to introduce Telnyx Solutions to our customers. You’ll do that by delivering technical presentations, demonstrations, and educating customers’ technical champions. You will be a technical matter expert in all portfolios, helping prospects and partners by explaining technical features and be their problem-solving reference removing any potential roadblocks to close a deal. The Solutions Engineer is part of the sales team, bridging Sales Development Representatives and Account Executives with the Product Engineering team.

You are familiar with modern networking technology and architecture. You’ve likely worked with technologies like SIP, 5G, LTE, and others. You may be a recent Web Development bootcamp grad with previous sales or support experience looking to leverage and hone your new skills. You’re comfortable learning & demonstrating technologies to diverse audiences ranging from product managers to CTOs/CEOs.

Responsibilities 

• Recommend integration strategies, solution architectures, platforms, and application infrastructure required to successfully implement solutions with Telnyx’s VoIP technologies and products
• Develop and maintain deep knowledge and understanding of Telnyx existing and future products and services. 
• Partner with the Telnyx Sales team by owning all technical aspects of the opportunity.
• Technically qualify business opportunities, raise key customer technical objections, and develop a strategy to resolve technical blockers with the product engineering team.
• Support the technical relationship with Telnyx customers, including product and solution demos, proof-of-concept work
• partner directly with the engineering team to prioritize new features and technical developments.
• Work to demonstrate and prototype Telnyx product integrations in customer/partner environments.
• Travel to customer sites, attend trade shows, and other events as needed.

What we are looking for

• Solid understanding of the underlying VOIP infrastructure
• Previous experience in Telecom, SIP, Contact Center, IoT, Networking, Software Engineering or Storage
• AI Integration Expertise: Design and implement AI-driven solutions that align with client business objectives, leveraging machine learning models, natural language processing, and other AI technologies.
• Great communication skills, comfortable explaining complex concepts to both technical and non-technical audiences
• 3+ years of business experience with at least 2 years in a client facing sales, presales, consulting, or technical architect roles (preferably selling cloud solutions to support, sales, or marketing organizations).
• A combination of hands-on technical skills and business acumen.
• Experience presenting and delivering technical pitches.
• Experience as technical sales engineering or as solutions consultant in cloud enterprise environments.
• Exposure to CPaaS technologies and/or next generation carriers is a big plus.
• Experience building full stack applications with any modern programming language. 
• Fluency in a second language is a plus.

#LI-RH1