The Solutions Engineer will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the Sr Solution Engineer and occasionally the customer, to successfully implement our check fraud technologies. They will also be called upon in certain times to create enabling technology such as tools and/or applications that assist in the overall promotion of those check fraud technologies.
What You'll Do (Core Responsibilities):
- Collaboration with internal/external teams to develop robust solutions
- Accurately scope out and communicate the project implementation efforts to the customer
- Serve as the main technical point of contact throughout the customer onboarding process
- Educate customers on Mitek product offerings, integration techniques, and best practices
- Work closely with the teams of clients/partners to understand their development environment
- Support and assist customer with end-to-end troubleshooting when issues arise
- Build software tools and applications as necessary to enable Mitek product offerings
- Capture and provide valuable customer feedback for product improvements
- Remain highly organized in a fast-paced dynamic environment
Who You Are (Soft Skills & Attributes):
- Self-starter and entrepreneurial mindset
- Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
- Data-driven, strategic mindset
- Logical and creative problem-solving
- Excellent interpersonal and relationship management skills
- Ability to summarize complex issues simply and effectively
What You'll Need (Required Knowledge, Skills & Abilities):
- Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience
- Must have 5+ years of relevant experience in software development, system design, or enterprise architecture with background in support or professional services
- Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture
- Proven enterprise development experience
- Experience working with large data sets, Database/Data Warehouse Design and System Performance Optimization
- Experience with JSON, XML, X9 Files, ETL, AWS, Web Services, REST, Windows Services
What Would Be Nice (Preferred Skills):
- Prefer 2+ years of experience in the Financial Services industry
- Experience with check processing technologies
- Fraud detection solutions experience
