Solutions Engineer

Overview

At Grata, we are looking for a customer-obsessed, technically savvy Solutions Engineer who will be instrumental in owning the end-to-end lifecycle of a customer’s CRM integration journey at Grata. In this role, you will play a strategic role in both pre- and post-sales processes to ensure our clients seamlessly integrate Grata with their CRM systems. You will be the primary liaison between our clients and our internal teams, providing expert advice on CRM best practices, monitoring integration health, debugging and troubleshooting errors, and partnering with engineering to drive resolution of any issues that arise.

As Grata’s Solutions Engineer, you will build scalable internal processes, including playbooks for onboarding CRM integrations, developing scripts that drive visibility into CRM settings and errors and proactively identifying errors via debugging and review of APM logs.

You will collaborate with cross-functional teams, including sales, customer success, product managers and engineering teams to discover the customer's business needs, provide guidance on the integration onboarding based on the customer’s data architecture and customer objectives, position the best integration solution to achieve those business objectives, resolve any open issues they may have and plan with the product and engineering teams any upcoming CRM features. This is a unique opportunity to be the first on the Implementation team, develop best integration practices that continue to drive customer satisfaction which ultimately leads to the growth of Grata’s strategic accounts. 

About the Role:

You will…

• Own the end-to-end lifecycle of a customer’s integration journey at Grata, serving as the CRM expert
• Through your deep product knowledge and knowledge of CRMs, you will drive the integration by providing guidance on integration set-up based on the customer’s data architecture and objectives through ensuring problem areas are investigated and addressed.  
• Serve as the integrations subject matter expert during pre-sales processes, supporting trials/evaluations as the customer establishes the CRM integration with Grata 
• Discover the customer's business needs, and position the best integration solution to achieve those business objectives
• Drive resolution for any CRM issues faced by customers by being the first line of defense in troubleshooting and determining the root cause of the issue, as well as implementing a fix for minor bugs identified or engaging with engineering to resolve more complex integration bugs. 
• Build scripts that serve as tools for you and others internally, ultimately driving visibility into CRM settings and errors that serve as early indications of integration issues
• Convey a deep understanding of the customer's CRM data architecture as it pertains to Grata’s integration
• Perform daily and continuous proactive monitoring of CRM integration issues and data inconsistencies; this includes reviewing CRM logs to ensure the integration health for strategic accounts
• Maintain and update documentation on CRM Integrations that inform the commercial organization and manage training for integrations
• Collaborate with product managers and engineering to build the CRM roadmap, advocate for system improvements and build evidence on impact to customer base. 
• Monitor industry trends as CRM systems evolve to ensure Grata’s integration remains robust and adapts with the evolving technological landscape

About You:

• 4+ years of experience in a Sales Engineer, Solutions Engineer, or similar role, with a focus on CRM integrations.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
• Strong technical knowledge of CRM systems (e.g., Salesforce, HubSpot, DealCloud, Affinity)
• Salesforce Architect Certification (specifically Application and Data Architect) 
• Ability to effectively communicate complex technical concepts to non-technical stakeholders
• Strong collaboration skills and the ability to work independently across multiple teams, including sales, customer success, product managers and engineering teams 
• Ability to code in Python and independently address minor CRM issues
• Bonus: 2+ years of experience in CRM integrations development, specifically with strong understanding of back-end technologies
• Proactive and customer-focused mindset
• Ability to manage a dynamic client load, including the ability to effectively work with multiple clients simultaneously
• Ability to prioritize and problem-solve in a fast-paced environment and collaborate cross-functionally to deliver the maximum value to customers
• Excited to be a part of an inclusive culture
• Interested in an office-centric culture with a flexible work environment

Perks & Benefits at Grata:

• Unlimited PTO policy 
• Flexible Work Location policy: all employees are given a bank of time (up to 14 weeks!) of working remotely 
• Medical, dental, vision plans: we offer plans with 100% coverage of premiums for employees
• 12 weeks of parental leave
• 401k 
• Stock options for all of our employees
• Equity Commuter benefits
• Company-sponsored lunch through Grubhub on a weekly basis
• Dog-friendly office

About Grata:

Grata is the first search engine for company discovery, providing a single source of truth to find small to middle market private companies. We are developing cutting-edge search technology leveraging NLP and ML to automate the B2B research process on millions of small and medium businesses in the U.S. We’ve recently experienced significant growth and raised capital from top investors who built Google and transformed the finance industry.\

When we find the right person, we strive to put our best foot forward with an offer we hope you find compelling. Actual compensation packages at the time of offers are based on a wide array of factors unique to each candidate, including, but not limited to: what you’d like to be paid, the skills/experience you bring and any role-dependent factors such as software expertise, what similar jobs pay in the NYC area, and our commitment to equal pay for equal work among those you’ll be working with. The compensation for this role is targeted at $110,000-$125,000, plus a significant equity package. Transparency is a core value at Grata, and we welcome direct conversations with each candidate about compensation in all of our initial calls.

Grata is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. Grata welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.