Mumbai, India

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are looking for a Solutions Engineer to join our team in India. You will have an unique opportunity to shape the trajectory of this critical role from its inception.

Key Responsibilities Include:

Technical Trusted Advisor: Address technical inquiries, ensuring customers have clarity on our products and value proposition. Translate business requirements to technical specifications.
Proactive Discovery: Handle discovery meetings and research to find out exactly what the customer is looking for and what their unique challenges are.
Product Demonstrations: Conduct engaging and tailored demonstrations, showcasing the unique benefits and features of DevRev to potential customers.
Support the Sales Cycle: Collaborate closely with the Account Executive (AE) team, providing the necessary technical assistance and insights, to guide the deal from exploration to closure.
Industry Expertise and Continuous Improvement: Maintain a keen awareness of AI & CRM industry trends and product offerings. Leverage this knowledge to excel in your Solutions Engineer role, ensuring you deliver unparalleled experience to prospective clients.
Lead with DevRev: Step into the role of a primary user of our DevRev platform. Through your interactions, capture demo insights, feedback and solutions.

Ideal Candidate Qualifications:

BA/BS or higher.
Outstanding communication (written and spoken with fluency in English), collaboration, and follow-up skills.
You're a tech enthusiast with knowledge of the AI & CRM industry and SaaS applications.
Customer-centric and result oriented, ability to get things done and a learning mindset.
Comfort operating in a fast-paced, high-demand, global environment.
Prior experience in a client-facing role within a SaaS company is a plus.
Open to travel within India and occasionally overseas

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

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