Responsibilities:
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Collaborate with Project Management: Consult with Project Managers to understand operational needs and configure systems to meet customer requirements. Provide recommendations to optimize the use of Property Management Systems (PMS), Inventory, and Procurement solutions, ensuring maximum operational efficiency.
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Project Scope Management: Identify, define, and manage the project scope. Ensure that project documentation is clear, concise, and sufficiently detailed so that all stakeholders are aware of tasks and milestones. Collaborate with Project Management to manage risks, establish effective communication plans for escalation, and provide solutions for any scope changes.
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Site Requirements and Operational Design: Gather and review site requirements. Recommend operational designs that enhance installation preparedness, working closely with Project Management to align on project needs.
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System Configuration and Testing: Configure and test system settings to ensure optimal performance and operational consistency. Collaborate with the Integration Team to schedule and test interfaces and integration components.
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Training and Support: Prepare comprehensive training materials and conduct training sessions for end users. Provide real-time support during live operations to ensure the successful use of the implemented systems.
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Process Development: Coordinate with client teams to develop processes, procedures, and documentation that enhance implementation and training services.
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Post-Project Documentation: Develop detailed documentation at the project's completion to ensure that the Customer Care team has all the relevant information needed for ongoing client support.
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Other Duties as Assigned: Take on additional responsibilities as needed to support the project and client objectives.
Qualifications:
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Education & Experience: Bachelor's degree in a related field or equivalent work experience in hospitality, technology, or related fields.
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Implementation Experience: 2 to 3 years of experience in system implementation, IT management, or hospitality operations.
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Operational Experience: Experience in purchasing functions, inventory management, and reconciliation processes.
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Travel Requirement: Willingness to travel domestically and internationally up to 90% of the year with limited advanced notice.
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Business Acumen: Good understanding of business operations and accounting practices.
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Customer Service: Strong dedication to providing excellent customer service.
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Communication: Exceptional communication skills, with fluency in English.
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Work Ethic: High level of commitment and willingness to exceed client expectations.
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Interpersonal Skills: Outstanding interpersonal skills, with the ability to work well in a team environment.
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Self-Initiative: Ability to work independently with a high degree of self-motivation.
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Problem-Solving: Strong problem-solving skills and the ability to adapt to changing project priorities.
Desired Qualifications:
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Technical Education: Degree or certificate in computer programming or computer science.
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Industry Experience: Casino, Inventory and Procurement systems, or PMS solutions.
This role demands a highly motivated and adaptable individual who can manage complex implementations while ensuring a high level of customer satisfaction.
