Solutions Architect (East and Central time zones)

Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Solutions Architect to join our Onboarding & Implementation team. This role will build Grammarly for Business into a thriving global B2B offering, including setting high expectations for impact in key deals and taking responsibility for accelerating growth.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming how professionals connect and collaborate, we would love to hear from you.

As a Solutions Architect, you will partner with the Customer Onboarding team to complete the technical portion of the onboarding process.  These teams are responsible for deploying Grammarly for enterprise businesses and educational institutions, ensuring smooth, efficient, and successful implementations. You help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build the necessary tools and processes to help Solutions Architecture and Customer Success teams keep customers happy and engaged. 

You will collaborate with your peers to build this new function. You will define new processes and standards for how future Solutions Architects will work and then seek feedback to improve and evolve what you put in place. Additionally, you will help test your colleagues’ processes and standards and provide feedback as needed to help uplevel the team. 

• Work with the largest Grammarly for Business customers by demonstrating the value of Grammarly.
• Implement SSO via SAML to ensure smooth customer onboarding, focusing on automated application deployment, SCIM, and maintenance.
• Guide IT admins on deploying Grammarly applications using SCCM, Intune, JAMF, and other MDM tools.
• Serve as a technical expert in providing detailed specifications for proposed solutions: software deployment, VDI, and API integration
• Become subject matter experts on all Grammarly features
• Discover product gaps by collaborating with Customer Success, Product, and Engineering.
• Troubleshoot and resolve technical issues related to Grammarly apps in Mac and Windows environments.
• Create customer presentations and make discoveries to understand their application environment.

Qualifications

• 4+ years of experience in technical consulting, IT project management, or software implementation
• 2+ years of experience working with SSO’s such as Okta, OneLogin, or Entra.
• Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
• Works effectively with InfoSec IT, and related teams to ensure client confidence and solve specific client needs.
• Applies an understanding of SaaS business models to identify and shape solutions.
• Communicates effectively.
• Bonus points if you have IT background
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.

The commission portion for this role will be 30% of the On-Target Earnings (OTE). 

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).