What you'll do:
- Work with our Customer Success Team to improve Zowie’s business value to existing customers
- Support our team in advanced product configuration
- Become a product expert, be curious, and strive to find answers and work around on your own
- Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions
- Work with customers’ technical teams to prepare specifications for dedicated integrations
- Implement dedicated integrations between the Zowie platform and customers’ systems
- Be responsible for direct contact with customers
Ideally, you’ll bring with you:
- Ability to write some Python code (for API, for example) and understanding of some web technologies such as HTML, CSS, and JavaScript
- Experience working directly with customers
- Excellent communication skills with which you’ll actively listen and explain complex technical issues in simple terms
- A proven track record of implementing a customer-first attitude
- Working proficiency in English (both spoken and written)
- Demonstrable problem-solving skills
- A self-starter, results-driven approach
- A high degree of ownership
- Demonstrated capacity to prioritize tasks effectively in a fast-paced work environment
It’ll be awesome if you have:
- Experience working with APIs (REST, GraphQL, SOAP web services, etc.)
- Experience supporting chatbots
- Experience working in a similar position
