OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The focus of this role will be to lead customer scoping sessions in support of OpenGov’s professional services organization from a deal strategy, operational efficiency, and decision-making standpoint. The Solution Consultant (SC) will serve as a trusted advisor ensuring that professional services deals are negotiated for mutually beneficial agreements, and also guide prospects towards optimal adoption paths while minimizing delivery risks through the development of strong SOW language.
Responsibilities:
- Lead scoping discussions with prospects and customers, identifying requirements for the delivery of all OpenGov solutions, explaining the value of Professional Services and delivery approach, and steering customers to optimal implementation paths
- Mitigate risks and manage expectations for services projects, optimizing for maximum ROI and minimal risk
- Lead the process of writing, refining, and SOW creation for professional services engagements with Customers, Sales Partners, Professional Services, and other internal teams as needed, i.e R&D, Training
- Support the RFP process as it pertains to implementation scope and will provide estimates and/or content
- Continually manage scoping program and scope accuracy, leveraging project actuals to continually optimize the scoping process and achieve a profitable, optimal mix of services and software revenue
- Drive special internal projects, as assigned, in areas focused on scaling and operationalizing the practice including communicating strategy, evaluating profitability metrics and collaborating with delivery teams on existing and new solutions
- Adapt quickly to a rapidly changing product and respond strategically to customer needs, new product solutions and applying new product developments to professional services scoping
Requirements and Preferred Experience:
- 4 year degree or equivalent experience
- 5+ years or more of direct or applicable experience
- Experience building and running a Professional Services scoping program, preferred
- Experience with government ERP/accounting systems, budgeting concepts and practices and/or finance/budgeting solutions, preferred
- A core understanding of professional services scoping, contracting principles and negotiation familiarity; prior contracts and/or contract management experience, a definite plus
- Primary focus on customer requirement gathering, scoping, statements of work, professional services agreements and similar documents
- Comfortable in prospect and customer conversations to lead scoping sessions and identify customer requirements
- Ability to interpret, clearly articulate, and handle issues / objections related to OpenGov professional services statement of works projects
- Ability to proactively analyze and recommend the best course of action for complex services project structure with a solution oriented-approach
- Expert knowledge of Salesforce is highly desirable along with contract management systems
- Experience working on a deal desk team or similar role, having provided direct collaboration for customer facing field sales teams in SAAS environment
- Detail oriented with a focus on accuracy, expediency, and consistency
- Liaison experience working across internal organizations including finance, revenue recognition, senior management, product, R&D, sales, sales engineering, and legal teams
- Exceptional written and verbal communication skills
What makes OpenGov unique
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click
here to read more.
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
