WHO WE ARE
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We are currently recruiting highly motivated, enthusiastic Solution Consultants with strong Salesforce skills to join our Professional Services team. This individual will be assisting in the implementation and training of the Certinia Professional Services applications in customer environments. Occasional travel within the region should be expected.
Salesforce Administrator Certification is required for this position.
WHAT YOU WILL DO IN THIS ROLE
- Developing and managing relationships with customers.
- Presenting the Certinia Professional Services Automation (PSA) application via Web conference tools and via face-to-face meetings.
- Perform key components of remote implementations of the Certinia PSA applications. Components may include installation, configuration, training, report writing, data migration and general support.
- Understand and implement complementary 3rd party applications as part of overall Certinia PSA implementation projects.
- Understand client’s back-office PSA process requirements and assist project team in translating those requirements into functional specifications for custom development and functional extension.
- Prepare and deliver standard and custom training events via web meeting or standard classroom methods
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- 3 years’ experience as a Salesforce Certified Administrator required - must know how to build workflows, custom fields, etc.
- Strong written and verbal communication skills
- Ability to work in fast changing, team environment
- Strong computer skills ideally including MS Office and web presentation tools
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Professional Services Automation solutions experience (implementing / supporting) is a nice to have.
Salary Range: $93K - $128K
Certinia annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire base pay is dependent on job-related, non-discriminatory factors such as experience, tenure, growth potential, team parity, geo, etc. Base pay is one part of the Total Rewards that Certinia provides to compensate and recognizes employees for their work. Certinia provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more.
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