Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
Your impact:
Join our EMEA team as a B2C Solution Consultant and become the Mirakl expert and trusted advisor pivotal to the successful integration of our platform within our clients' e-commerce ecosystems. From the moment a deal closes, you will be instrumental in ensuring rapid and successful platform launches, providing expert advice on architecture and features.
The role is based either in Paris, Munich or London. Our office policy is hybrid: 3 days at the office / 2 days remote.
What you will do:
- Support the effective and successful launch of Mirakl platforms at our customers, working as a team with your Customer Success Consultant counterpart
- During the project phase: guide our customers in their understanding of our product, and towards the right architectural and functional choices to shape their future marketplace via solutions presentations and design workshops. Support them as they move through the integration and developments required to achieve this plan, up to go live.
- After first marketplace go-live: identify key strategic developments (eg international or new business model expansion, omnichannel services, etc.) or additional functional adoptions to further strengthen the success of the marketplace. Support customers in the implementation of such initiatives.
- Identify design or implementation issues/risks and present alternatives to alleviate or resolve
- Serve as a technical liaison between customers and our Product teams, enhancing customer understanding of the Mirakl Platform's value, and channeling customer feedback into product development.
- Manage multiple projects (6 to 8) simultaneously, adapting quickly to diverse environments and acquiring new skills and processes.
- Actively contribute to the development of the team delivering reusable assets, success stories and helping the community grow
- Continuously train yourself on Mirakl new feature releases and keep a close eye on the Product roadmap, to achieve this Trusted Advisor position
What you need to succeed:
- You hold a Master’s degree or higher in Engineering, Web Development, or Business, paired with a passion for technology.
- You bring at least 3 years of experience in Consulting, E-commerce, or Project Management, boasting a comprehensive understanding of the eCommerce ecosystem.
- Your previous customer-facing experiences have honed your ability to engage with a diverse range of stakeholders, from operational teams to C-suite executives.
- You have experience in leading discovery sessions to design sophisticated blueprints, functional scopes, or business requirement documents
- You are a seasoned problem solver with a track record of leading design sessions and crafting detailed, technical solutions for SaaS platforms.
- You are familiar with web technologies and frameworks (JSON/XML, CSV, Responsive Design, Restful APIs)
- Fluency in English is a must, and additional languages such as French, German or Spanish are highly advantageous
- You’re ready to travel across the EMEA region - not expected to exceed 40%.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
