At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Architect - STaR
Why We Have This Role
Solutions Architects engage early in the project lifecycle where the customer is just beginning to define the vision, and often lean on the Solutions Architect to imagine what is possible and determine if it’s feasible. The role requires an affinity for solution selling, technology evangelism and customer engagement. The ability to win the hearts and minds of our customers while explaining abstract technical concepts in a non-technical manner as they relate to business value, is a must.
How You’ll Find Success
- You will lead Project Discovery and Design Sessions as well as Project Scoping conversations in order to validate the customer solution and articulate the business impact of the solution. You will accomplish this by designing technical solutions that meet customer’s business objectives. This role requires a high degree of cross-functional collaboration with Sales, Engineering, and customers.
- You operate regularly in ambiguous situations and view those as opportunities. As the solution is defined, you construct a system that is profitably replicable and then move on to the next situation.
- Technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities.
- Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
- Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.
How You’ll Grow
- You will be joining a fast-growing, highly-motivated team with a targeted area of focus that has a considerable impact on the business and many opportunities to evolve.
- Be presented with avenues to pursue continuous learning and acquisition of new skills in technology, management, and personal growth.
- Be constantly exposed to the latest thought leadership in the XM industry.
Things You’ll Do
- Listen to the customer and identify the actual underlying needs and goals to create the optimal solution, sometimes reviewing with the customer why they would benefit from changing their processes.
- Design and document custom solutions for individual customer’s needs by adapting the platform capabilities to the needs of Qualtrics’ enterprise-level customers.
- Collaborate with a small team to define, refine, and iterate over internal processes and service offerings to provide the best possible customer experience.
- Work collaboratively with Sales, Engineering, and other teams to ensure compelling solutions are created by presenting to customer executive and IT teams.
- Assist in driving sales pipeline while ensuring achievement of Professional Services billing targets.
- Establish strong relationships with the customer’s key technical and business decision makers.
- Understand the customer’s business requirements in order to articulate the solution’s business value.
What We’re Looking For On Your Resume
- More than 7 years of experience in a professional services or equivalent role within a SaaS organization.
- Previous experience scoping and designing solutions for enterprise level organizations.
- Detailed understanding of services offering within the SaaS space. Knowledge of implementation timelines, pricing and RFP process.
- Ability to write and speak English at a professional level.
- Strong understanding of methodology and research strategy
What You Should Know About This Team
Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success
- We are part of one of the most dynamic growth areas in the company.
- Strong project management and organizational skills are truly essential for success.
- We are a fun team – trivia masters, gardeners, artists, world travelers, brewers, readers, pet owners, mushroom farmers, kayakers, pizza makers, painters, golfers, LEGO creators, woodworking enthusiasts, campers, and much more!
Our Team’s Favorite Perks and Benefits
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
- Relocation bonus for out of state applicants
- 30 paid days off: 15 PTO days + 5 Wellness Days + 10 Holiday Closures (additional PTO with tenure)
- Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
- Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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