Cherre is the real estate industry's leading data management platform, powering more than $3 trillion AUM globally. Our end-to-end platform helps clients connect, transform, analyze, and act on trusted data to increase efficiencies, reduce risks, gain visibility into market trends, and make strategic moves in response to changing market conditions.
At Cherre, we take the customer experience seriously. We’re on a mission to be an industry leader in providing an experience that delights our clients, and helps them maximize their value with our platform. From implementation and onboarding, our Customer Success team takes the lead in engaging with our customers to ensure a positive experience using Cherre. The Customer Success team is also responsible for product adoption, customer satisfaction, the customer relationship, renewals, and growth across our existing customer base.
We’re not just committed to delivering a product; we’re dedicated to creating exceptional experiences that empower our clients to unlock the full potential of our platform. As we strive to become an industry leader, our Customer Success team plays a pivotal role in this journey, leading the charge in implementation, onboarding, and ongoing engagement. We prioritize customer satisfaction and product adoption, fostering strong relationships that drive renewals and growth within our existing customer base.
To further enhance our mission, we’re seeking a Solution Architect with a robust background in B2B SaaS, coupled with experience in the real estate and/or insurance industries. This role is crucial for understanding our customers' operations and success metrics, ensuring they achieve their desired outcomes with Cherre.
We are a remote-first company.
Your responsibilities include:
- Develop Expertise: Become a subject matter expert on the Cherre platform, mastering its features related to integration, delivery, and client solutions to effectively address diverse client needs.
- Strategic Engagement: Lead and participate in strategic client meetings, facilitating technical discussions with key stakeholders to ensure alignment on objectives and expectations.
- Relationship Building: Cultivate strong relationships with senior technical and non-technical client representatives, fostering trust and collaboration.
- Discovery and Scoping: Actively engage in discovery and scoping sessions with potential clients to methodically develop comprehensive statements of work that address their unique challenges.
- Business Requirements Definition: Assist clients in articulating their business requirements, guiding them in prioritizing data efforts and strategies to tackle critical business questions effectively.
- Solution Strategy Development: Formulate and execute tailored strategies that address both business needs and technical requirements, ensuring solutions are practical and impactful.
- End-to-End Solution Design: Design and implement holistic solutions that empower clients to navigate their data challenges and achieve their strategic goals.
- Data Analysis and Workshops: Conduct in-depth data analyses, deliver engaging product demonstrations, and facilitate remote and onsite workshops to enhance client understanding and utilization of the platform.
- RFI/RFP Management: Respond to Requests for Information (RFI) and Requests for Proposals (RFP), ensuring that submissions are thorough, persuasive, and aligned with client needs.
- Documentation and Summaries: Create detailed post-engagement summaries and documentation that capture the final solution, providing clients with a clear reference for future engagement.
- Cross-Functional Collaboration: Collaborate closely with Sales, Product Management, Partnerships, and Customer Success teams to drive alignment and ensure seamless client experiences.
What you’ll bring:
- Experience: 5+ years in Real Estate or in client-facing technical or consultative roles, demonstrating a strong understanding of industry dynamics and client needs.
- Collaborative Spirit: Proven ability to work effectively with sales teams, enhancing client acquisition and retention through strategic collaboration.
- Data and Analytics Expertise: A true data aficionado with well-articulated knowledge of databases, data warehousing, data modeling, and business intelligence (BI) or visualization solutions. Comfortable analyzing large datasets to extract meaningful insights.
- Client-Centric Mindset: Extensive experience in enterprise-level client engagements, serving as a subject-matter expert who advises on best practices. Strong organizational skills to manage client expectations and address their requests proactively.
- Technical Proficiency: Solid experience in data querying, data modeling, database architecture, with proficiency in at least one programming language that enhances solution development.
- Problem Solver: Ability to deeply understand the Cherre platform, grasp common business use case requirements, and create compelling proofs of concept while developing innovative technical solutions.
- Strong Communicator: Exceptional communication skills, capable of conveying complex concepts across diverse scenarios, use cases, and industries. Skilled in delivering verbal and written solutions (including strong Powerpoint skills) tailored to both technical and non-technical audiences.
- Consultative Approach: Act as a trusted consultant to clients and stakeholders, providing insightful technical advice and solutions that align seamlessly with their business objectives.
- Passion for Real Estate: In-depth knowledge of platforms used by Commercial Real Estate firms is a significant advantage, showcasing a genuine interest in the industry and its technologies.
Benefits
- Competitive Base Salary: $125,000 - $180,000/year
- Equity Options: Opportunity to participate in the company’s equity program, allowing employees to share in Cherre’s success and growth.
- Comprehensive Healthcare Plans: A variety of healthcare options to meet your and your family’s needs, including medical, dental, and vision insurance.
- Paid Parental Leave: Generous parental leave policy that supports new parents in balancing family responsibilities with work commitments.
- Unlimited Vacation: Enjoy the flexibility of unlimited vacation days, encouraging work-life balance and personal well-being.
- Flexible Work Schedule: Options for remote work and flexible hours, enabling you to tailor your work environment to enhance productivity and personal commitments.
- Professional Development: Access to mentorship, workshops, and industry conferences to support career growth and enhance your skills.
- Collaborative Company Culture: A supportive and inclusive work environment that fosters collaboration, innovation, and open communication among team members.
- Networking Opportunities: Access to industry events and professional associations to help you expand your network and stay connected within the industry.
If this opportunity sounds interesting, apply or reach out to our internal talent team. We are happy to tell you more about Cherre: the technology we work with, the problems we solve, the team we are assembling, and the culture we all contribute to. We are excited you are considering working with us and look forward to hearing from you!
“At the top of the mountain we are all snow leopards.” - Hunter S. Thompson
Cherre is an equal opportunity employer. We pride ourselves on hiring the best people for the job no matter their race, sex, orientation, nationality, religion, disability, or age.
